Service Manager

The role holder will have responsibility and accountability for ensuring ITIL aligned best practices are implemented and governed within the Control Risks IT environment. The Service Manager role will be responsible for several items spanning the IT Service Management framework. Responsibilities include process managing the Incident, Problem, and Change Management disciplines, as well as Service Design and Transition. In addition, governance and associated reporting will be critical deliverables of this role.

From a Service Design and Transition perspective, the Service Manager will have responsibility and accountability for all service design and transition functions ensuring that they are delivered seamlessly, in accordance with the requirements and strategy of the business and aligned to ITIL best practices.

This position includes responsibility for documenting and agreeing the service design and transition scope, strategy, and continuously improving the framework. This will be championed both internally and externally.