Openings For Senior Service Engineer/Service Engineer

Role & responsibilities

• Provide prompt & efficient service to customers for the printers supplied by the company and are under warranty / AMC.
• Ensure immediate response & low resolution time for all such printers.
• Take technical guidance/ help timely, in resolving customer issues, if any.
• Efficiently demonstrate the printers to Customer and its operators.
• Installation of printers to be effectively done, to avoid break downs due to improper installations.
• Raise requisition for correct spare after proper diagnosis and to obtain such spare from reporting office without losing much time for warranty/ CAMP printers.
• To promptly return the defective spare part used for warranty/ CAMP printers.
• Safely stock & maintain spares inventory issued by the Company & ensure all such spares are in working condition always.
• Ensure AMC/ spare quotes are sent to customers for the respective territory through office promptly & escalate in case of abnormal pendency.
• Regularly update on technical briefings and bulletins and periodically upgrade the technical and commercial skills.
• Ensure diligent follow ups for business in terms of AMC/CAMP & Filter sales etc.
• Guide customers regarding stocking of consumables.
• 100% adherence on installation standards and ensure the same is maintained as long as it is under CPL obligation.
• Follow customer given safety norms whilst in their premises & maintain discipline.
• 100% compliance to guidelines given by the superiors from time to time.
• Develop good rapport / relations with customers.
• Timely submit service reports/ monthly reports alongwith travel expenses and provide feedback as per prevalent system to office/ seniors regarding service calls status on real time basis.
• Ensure proper upkeep of tool kit on regular basis.
• Should be well dressed, tidy & presentable when on duty.
• Should have a mobile in working condition round the clock & attend promptly customers calls on mobile.
• Should be prepared to attend service calls beyond office hours, in case of any emergency & situation demands.
• Undertake frequent upcountry travelling & sometimes even at short notice. Should atleast own a two-wheeler.
• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Maintains customer confidence by keeping service information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Accomplishes operations and organization mission by completing related results as needed.

Preferred candidate profile

• Should have done Technical Eletronics/Electrical Service
• Should have worked in Field Service
• Have good knowledge of the territory he will work in.