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1 Barracuda Networks Contact Center Representative Job
Contact Center Representative
1-5 years
₹ 4 - 5.4L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Contact Center Representative
Barracuda Networks
posted 1mon ago
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Job Description
- The contact center team is responsible for answering all inbound calls for Barracuda s award-winning technical support team
- You will quickly gather pertinent information from the customer to create their support case
- Having the ability to understand the customers technical issue, prioritizing support, and transferring the customer to the correct product support team queue is critical
- You should be able to quickly adapt to changing situations and show empathy for our customers who are seeking technical support
- Day to day taskings can include handling inbound customer calls, outbound customer verification calls, live chat, and email case creation
- As a Contact Center team member, you may be tasked with handling premium support and professional service calls. These are our white glove customers that require your absolute best
- Associates Degree preferred or High School Diploma or GED
- Prior customer service experience with exceptional customer service skills with demonstrated abilities in customer support and satisfaction
- Microsoft Office experience
- Exceptional communication, written and verbal, including telephone etiquette
- Persistence and attention to detail with strong organizational skills with an ability to multi-task and prioritize assigned tasks in a fast-paced environment
- Effective communication skills including comprehension, written and verbal skills
- Ability to work independently with minimal management supervision, as well as part of a team. Reliable and dedicated work ethic with a demonstrated Positive attitude and willingness to learn with a can-do spirit
- Possesses professional and courteous demeanor
- Ability to quickly adapt to changing circumstances, direction, and strategy
Employment Type: Full Time, Permanent
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