Add office photos
All Filters
29 Barracuda Networks Jobs
Contact Center Representative
1-5 years
₹ 4 - 5.4L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Contact Center Representative
Barracuda Networks
posted 22d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- The contact center team is responsible for answering all inbound calls for Barracuda s award-winning technical support team
- You will quickly gather pertinent information from the customer to create their support case
- Having the ability to understand the customers technical issue, prioritizing support, and transferring the customer to the correct product support team queue is critical
- You should be able to quickly adapt to changing situations and show empathy for our customers who are seeking technical support
- Day to day taskings can include handling inbound customer calls, outbound customer verification calls, live chat, and email case creation
- As a Contact Center team member, you may be tasked with handling premium support and professional service calls. These are our white glove customers that require your absolute best
- Associates Degree preferred or High School Diploma or GED
- Prior customer service experience with exceptional customer service skills with demonstrated abilities in customer support and satisfaction
- Microsoft Office experience
- Exceptional communication, written and verbal, including telephone etiquette
- Persistence and attention to detail with strong organizational skills with an ability to multi-task and prioritize assigned tasks in a fast-paced environment
- Effective communication skills including comprehension, written and verbal skills
- Ability to work independently with minimal management supervision, as well as part of a team. Reliable and dedicated work ethic with a demonstrated Positive attitude and willingness to learn with a can-do spirit
- Possesses professional and courteous demeanor
- Ability to quickly adapt to changing circumstances, direction, and strategy
Employment Type: Full Time, Permanent
Read full job descriptionBarracuda Networks Interview Questions & Tips
Prepare for Barracuda Networks roles with real interview advice
What people at Barracuda Networks are saying
Contact Center Representative salary at Barracuda Networks
What Barracuda Networks employees are saying about work life
Barracuda Networks Benefits
View more benefits
Compare Barracuda Networks with
Palo Alto Networks
Fortinet
Check Point Software Technologies
NortonLifeLock's
FireEye
Sophos Technologies
McAfee
Trend Micro
Cisco
Juniper Networks
Accel Frontline
Apex CoVantage
DynPro
Flatworld Mortgage Processing
Continuum Managed Services
Galore Networks
Zebra Technologies
Transdyne IT Services
American Megatrends
Ivanti
Similar Jobs for you
Barracuda - Software Development Engineer - Test - Selenium (3-5 yrs)
3-5 Yrs
Principal Application Security Engineer (VAPT)
7-12 Yrs
Bangalore / Bengaluru
Senior Software Development Engineer in Test (Sr. SDET)
4-8 Yrs
Bangalore / Bengaluru
