IT Applications Manager - PLM/WMS (7-10 yrs)

Application Support Management :

- Oversee the day-to-day support of retail applications, including Product Life Management Cycle(PLM), inventory management systems

- Monitor application performance, identify areas for improvement, and implement solutions to enhance system reliability and user experience.

Incident and Problem Management :

- Manage and resolve critical incidents and application issues, ensuring minimal disruption to retail operations.

- Root cause analysis of Major incidents with corrective action plan

Third-Party Integrations :

- Integrate WMS, PLM and other Applications with various third-party applications and services, Wondesoft POS.

- Ensure all integrations are secure, efficient, and provide a seamless user experience.

Project Management :

- End to End Projects Delivery of Business Applications

- Act as a liaison between IT, retail operations, and external vendors to coordinate support activities and address application-related concerns.

- Communicate effectively with stakeholders to provide updates on incident status, project progress, and system changes.

Vendor Management :

- Manage relationships with application vendors and service providers, ensuring service level agreements (SLAs) are met and addressing any performance issues.

- Evaluate and recommend third-party tools and solutions to improve application support and performance.

- Ensure vendors meet project deadlines and quality standards.

Technical Hygiene :

- Maintain high standards of technical hygiene, ensuring regular updates, backups, and security measures are in place.

1. Proven experience in WMS & PLM Business Applications.

2. Extensive experience in retail applications, including Product Life Management Cycle (PLM), inventory management systems

3. Strong background in integrating Core Applications with third-party applications

4. Deep understanding of Application Life Cycle and Business Processes.

5. Experience in the retail or D2C industry.

6. Excellent problem-solving and analytical skills.

7. Strong project management and organizational abilities.

8. Effective communication and interpersonal skills.

9. Ability to work collaboratively with cross-functional teams and manage external vendors