Sr. Specialist Technical Support

Job Description:

Sr Specialist Technical Support

At ATT we re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.

Responsible for supporting a diverse range of internal end-to-end information technology systems, infrastructure, and services across multiple regions and countries. Works as part of a team of skilled IT professionals to ensure the seamless delivery of end-to-end support in various languages and time zones, while adhering to local and international technology standards and business practices.

As a Sr Specialist Technical Support, you will be responsible for:

• Responsible for day-to-day operations, incident management, disaster recovery procedures, technical support, administration, implementation, maintenance, monitoring and configuration for Windows client Operating Systems and Software on physical devices (laptop, desktop) and Hosted Virtual Desktop (HVD), with a focus on software management for physical devices, adhering to internal processes.

• Software management for end user devices using SCCM/MECM:
  • Manage application lifecycles on the Software Center (add, remove, update, test)
  • Manage application deployments (new installations, upgrades, removals)
  • Provide reporting
  • Be the focal point and work with internal businesses and project teams eg for application (deployment) requests.
• Workstations desktop Image management:
  • Support the creation, management and maintenance of golden Windows images
  • Support the release of new Operating System versions, security patches, optimizations, configurations.
  • Support the administration of policies

• Hosted Virtual Desktop management running on VMWare:
  • Support the creation, management and maintenance of golden Windows images
  • Support the release of new Operating System versions, security patches, optimizations, configurations.
• Application virtualization using VMWare AppVolumes
  • Manage the lifecycle of applications for HVD (add, remove, update, test)
  • Manage and configure the end user profile solutions VMWare DEM/FSLogix

• Provide support for critical business services (CBS), ensuring break/fix resolution, application deployment/upgrades, security patching, and remediation.
  • Configuration of KMS services, AD Group Policy management for various components
  • Cloud related services like Microsoft Intune management including Auto Pilot deployment, M365 licensing.
• Create and maintain documentation of processes and procedures

• Support the advance remote assistance (ARA) program as and when required, providing first-line technology support for ATT associates across the international region utilizing a variety of tools and techniques.
• May also include the provision of tier 2 and tier 3 support to resolve technical problems as and when they arise.

Requirements for this opportunity:

• Education: Preferred bachelor s degree in information systems/computer science.
• Experience: Typically requires 8-12 years of experience.
• Must be bilingual; fluent in English comprehension, speaking and writing.
• 100% Office based
• Working experience with MECM/SCCM, VMWare products as well as a deep knowledge of Windows client operating systems.
• Working experience with scripting (preferably PowerShell)
• Working experience with software packaging and deployment.
• Able to demonstrate working knowledge of software distribution practices, asset data integrity procedures, ATT Corporate policies as well as country specific policies.

Your future is calling. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City - Adm: Argus Building, Sattva, Knowledge City

It is the policy of ATT to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, ATT will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-56557 Date posted 02/27/2025