Upload Button Icon Add office photos
filter salaries All Filters

131 Accenture Consultant Jobs

GN - SONG - Service - Nice CX One - Consultant

4-8 years

₹ 10 - 22.8L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai, Hyderabad / Secunderabad, Gurgaon / Gurugram

GN - SONG - Service - Nice CX One - Consultant

Accenture

posted 8d ago

Job Role Insights

Flexible timing

Job Description

The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant

Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Practice:Strategy & Consulting Global Network Song I

Areas of Work:Nice CXone Contact Centre Solutions and Pre-Sales |

Level:Consultant |

Location:Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune

| Years of Exp: 4-8 years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network practice.

The Practice- A Brief Sketch

The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will
  • Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project.
  • Deploy customer service concepts and contact center skills:Manage stakeholder expectations and engage in resolving issues and risks for the success of the project
  • Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...)
  • Apply leading-edge expertise in implementing omni-channel/multichannel applications:Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer
  • Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices.
  • Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications.
  • Bring your best skills forward to excel at the role:
  • Sound and expert understanding of Contact Center solutions:Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services
  • Read about us.
  • Qualifications

    Your experience counts!
  • 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools.
  • Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO.
  • Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA.
  • Whats in it for you?
  • An opportunity to work on with key G2000 clients
  • Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
  • Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional.
  • Personalized training modules to develop your to grow your skills, industry knowledge and capabilities
  • Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Consultant roles with real interview advice

    Top Accenture Consultant Interview Questions

    Q1. There is an international bank (US based) that has been operating in Asia for the past 10 years. However, recently it has noticed that a lot ... read more
    View answers (4)
    Q2. Identify ways to push up declining sales of a major player in the ready to eat food category in Tier I cities in India. The target segment w ... read more
    View answer (1)
    Q3. How will you convince someone to use technology for cost optimization? What are the few suggestions that you might give the person specially ... read more
    View answer (1)
    View all 81 questions

    What Consultant at Accenture are saying

    3.7
     Rating based on 153 Consultant reviews

    Likes

    Nothing but just the induction day's "food"

    Dislikes

    everything is so bad at Accenture, from work to life to work life balance to pay to increment to managers to anything but everything :)

    Read 153 reviews

    Consultant salary at Accenture

    reported by 2.3k employees with 1-12 years exp.
    ₹9.2 L/yr - ₹35 L/yr
    60% more than the average Consultant Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.7k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

    Compare Accenture with

    TCS

    3.7
    Compare

    Cognizant

    3.8
    Compare

    Capgemini

    3.8
    Compare

    Infosys

    3.7
    Compare

    Wipro

    3.7
    Compare

    Genpact

    3.9
    Compare

    LTIMindtree

    3.9
    Compare

    Deloitte

    3.8
    Compare

    IBM

    4.1
    Compare

    Nagarro

    4.0
    Compare

    Tech Mahindra

    3.6
    Compare

    Amazon

    4.1
    Compare

    Google

    4.4
    Compare

    PwC

    3.4
    Compare

    NTT Data Information Processing Services

    4.0
    Compare

    Mphasis

    3.4
    Compare

    Ernst & Young

    3.5
    Compare

    HCLTech

    3.6
    Compare

    JPMorgan Chase & Co.

    4.1
    Compare

    Optum

    4.0
    Compare

    Similar Jobs for you

    Consultant at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    4-8 Yrs

    ₹ 5-8 LPA

    Consultant at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-10 Yrs

    ₹ 10-14 LPA

    Consultant at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    4-9 Yrs

    ₹ 8-12 LPA

    Application Technology at Accenture Solutions Pvt Ltd

    Indore

    5-10 Yrs

    ₹ 7-12 LPA

    Application Technology at Accenture Solutions Pvt Ltd

    Indore

    3-8 Yrs

    ₹ 5-10 LPA

    Data Science at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    2-5 Yrs

    ₹ 16-20 LPA

    Application Developer at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-10 Yrs

    ₹ 7-12 LPA

    Application Technology at Accenture Solutions Pvt Ltd

    Indore

    3-8 Yrs

    ₹ 5-10 LPA

    Application Technology at Accenture Solutions Pvt Ltd

    Indore

    3-8 Yrs

    ₹ 5-10 LPA

    Software Development Lead at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-10 Yrs

    ₹ 7-12 LPA

    Accenture Mumbai Office Location

    View all
    Mumbai Office
    1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
    400708

    GN - SONG - Service - Nice CX One - Consultant

    4-8 Yrs

    Mumbai, Hyderabad / Secunderabad, Gurgaon / Gurugram

    11d ago·via naukri.com

    GN - SONG - C&S - Pricing - Consultant

    7-10 Yrs

    Bangalore / Bengaluru

    2d ago·via naukri.com

    GN-Comms & Media -Mobile Private Networks Consultant

    1-6 Yrs

    Gurgaon / Gurugram

    6d ago·via naukri.com

    GN - Strategy - MC - SC&O - SC Digital Core S4 - Consultant

    4-8 Yrs

    Gurgaon / Gurugram

    6d ago·via naukri.com

    GN - Strategy - MC - SC&O - Fulfillment - Consultant

    6-11 Yrs

    Pune

    6d ago·via naukri.com

    GN - SC&O - SCM Planning - OMP - Consultant

    5-9 Yrs

    Gurgaon / Gurugram

    6d ago·via naukri.com

    GN - SONG - ACE - Platforms - Functional - Consultant

    2-6 Yrs

    Mumbai, Pune, Delhi/Ncr

    6d ago·via naukri.com

    GN - Strategy - MC - SC&O - SC Digital Core Ariba - Consultant

    3-6 Yrs

    Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru

    6d ago·via naukri.com

    S&C Global Network - AI - Conversational AI - Consultant

    2-5 Yrs

    Gurgaon / Gurugram

    7d ago·via naukri.com

    GN- Comms & Media - Media - Consultant

    1-6 Yrs

    Mumbai, Gurgaon / Gurugram, Bangalore / Bengaluru

    7d ago·via naukri.com
    write
    Share an Interview