Manager - HR Operations/HR Business Partner (15-16 yrs)

Role Overview:

- As part of People & Culture - HR leadership team, the role holder will be accountable for delivering a proactive and high-quality HR Operations service for India aligned to business objectives and the achievement of key strategic priorities. The role encompasses a broad range of responsibilities designed to ensure smooth workforce management, compliance with labour laws, and effective HR service delivery.

- To work independently yet collaboratively with key stakeholders to continuously improve the effectiveness of the HR Operations, harnessing new and improved processes to find better ways to deliver results for the business.

- Play an important part in HR strategic initiative working closely with leadership. The role will involve supervision of a team of HR administrators and documentation of SOPs, workflows, setting KPIs, managing HRIS system.

Key Result Areas:

- Managing & Optimizing end-to-end HR employee life cycle with a team of HR executives / generalists starting from Onboarding, employee lifecycle management, Performance management, Payroll, HR Advisory, compliance and policy and process governance.

- Developing and managing a highly engaged team of HR team members

- Ensuring governance, reporting and dashboards for team performance.

- Proactively identify, implement and drive a high quality, and flexible, customer focused HR Operations to achieve agreed SLAs across the business.

- Provide high quality, consistent HR guidance, support and resolution to managers and employees with focus on employee-centric service.

- Administer, improve and align processes regularly in line with the organisation policies, initiatives and external direction.

- Manage the ongoing relationship with P&C stakeholders to review and develop administration processes, considering further opportunities to move processes with HR Operations, to ensure maximum efficiency across.

- Drive and manage the delivery of P&C projects in the agreed timescales through collaboration and engagement of People & Culture and cross functional teams e.g. Legal, Finance, Payroll, L&D.

- Act as the final point of escalation for the effective resolution of queries within the HR Operations

HRIS & Reporting:

- Manage, sustain & optimize the use of HRIS for employee data, workflows and reporting.

- Manage the reporting (MI) and analytics within HR ensuring the delivery of reports across business according to agreed SLAs

- Proactively support Director of People and Culture for reporting on key people aspects

- Develop for better ways to provide MI reporting which will drive engagement and enable decision-making

Influencing, collaboration and communication:

- Participate in and support People & Culture projects, considering the impact on the HR operations as a result of any agreed business initiatives.

Skill & Competencies:

- Leads by example - consistently demonstrating behaviors which support and reflect the values of Thinking Beyond, Build Partnerships, Do the Right Thing.

- Demonstrates the courage to drive self and team outside of the norm and challenge existing ways of doing things to make change happen for the better

- Demonstrates a proven track record in managing a HR Shared Service Centre and outsourcing arrangements.

- Ability to effectively plan and prioritize workload to ensure key HR business processes have the resource to provide the agreed service levels.

- Experience as a HR Generalist with excellent knowledge of employment legislation and HR policies

- Excellent stakeholder management and engagement skills

- Experience of driving and leading change in a fast-paced, high volume environment, managing projects, working to deadlines and prioritizing own workload and workload of others

- Excellent communication skills across all levels in the business

- Lead and participate in cross-functional improvement initiatives.

Experience:

- A relevant 15+ years of experience in HR Operations with strong HR process knowledge.

- Prior experience in transitioning processes and setting up a HR helpdesk, actively involves in implementation and maintaining data in HRIS system(s).

- Minimum 5+ years of experience in people management role

- Experience in managing process, performance, service delivery against agreed KPI / SLA.

- Excellent communication skills with ability to interpret and communicate.

- Working experience of MS Office Excel, Word, Outlook, Teams, Power Point and HR Systems.

- Excellent in reporting, analysis and presentation.

- Strong interpersonal and influencing, planning time management skills.

- Pro-activeness, assertive, solution oriented and initiative.

Benefits:

1. Cab or self-transport allowances

2. Meal

3. Insurance

4. Other allowances

\Shift Timing

Between 11:30 AM to 10:30 PM IST

Role: HR Operations - Other

Industry Type: IT Services & Consulting

Department: Human Resources

Employment Type: Full Time, Permanent

Role Category: HR Operations

Education: PG: MBA/PGDM in HR/Industrial Relations, Operations

About company:

- Should be flexible to operate in shift hours mentioned

- Should be open to work minimum 3 days / week from office

- Must be from ITeS mid-size company with employee HC between 400 to 800

- Must be proficient with MS Office Excel, PowerPoint, Outlook etc