Vice President - Information Technology (10-15 yrs)

- We are looking for an experienced and visionary Vice President of IT (VP-IT) to lead a strategic transformation of our IT department.

- This executive role will be pivotal in transitioning IT from a cost center to a key driver of business growth and operational excellence.

- Reporting directly to the CAO, the VP-IT will define and execute a comprehensive strategy to address current challenges while aligning IT with broader business objectives.

- The ideal candidate is a proven technology leader with a strong background in IT best practices across infrastructure, development, and telephony.

- A forward-thinking mindset and a deep understanding of emerging technologies such as AI will be critical in driving innovation and measurable business value.

- The VP-IT must be a hands-on leader who can balance strategic vision with practical execution, fostering a collaborative environment between IT and business stakeholders.

Qualifications & Experience:

Leadership:

- 10+ years of progressive IT leadership experience, with at least 5 years in senior roles overseeing large-scale IT transformations (40+ IT staff).

Education:

- Bachelor's degree in Computer Science, Information Systems, or a related field; Master's degree preferred.

Proven Impact:

- Demonstrated success in transforming underperforming IT departments into high-performing, strategic assets that align with business goals.

Technological Expertise:

- Expertise in emerging technologies like AI/ML, cloud computing, and automation, with a strong understanding of ITIL and IT service management best practices.

Operational Focus:

- Extensive experience improving operational efficiency and ensuring seamless integration across IT infrastructure, particularly in call center ecosystems.

Financial Acumen:

- Strong track record of managing budgets and demonstrating IT ROI.

Leadership & Collaboration:

- Exceptional leadership skills with the ability to motivate and guide high-performing teams, while building strong relationships with business stakeholders.

Key Responsibilities:

IT Transformation Strategy:

- Lead a thorough evaluation of current IT operations, identify key areas for improvement, and define a clear, actionable roadmap for transformation.

Alignment with Business Goals:

- Collaborate with business leaders to understand their challenges and develop tailored technology solutions that align IT with overall business objectives.

Operational Excellence:

- Implement ITIL frameworks, optimize processes, and drive automation to improve operational efficiency, reduce recurring issues, and enhance service delivery.

Innovation & Emerging Technologies:

- Stay at the forefront of industry trends, leveraging technologies such as AI, cloud computing, and automation to create competitive advantages and streamline operations.

Continuous Improvement:

- Establish feedback loops, leverage data to predict and resolve issues, and create a culture of proactive problem-solving and ongoing optimization.

Performance Management:

- Define and monitor KPIs to assess IT performance, ensuring transparency and alignment with business goals.

Governance & Compliance:

- Build a robust IT governance framework, ensuring clear roles, streamlined decision-making, and adherence to industry standards and regulatory requirements.

- This is an exciting opportunity to play a critical role in reshaping IT into a strategic asset that drives business success.