34 Mindtel Global Jobs
18-20 years
Director - Site Reliability Engineering - IT (18-20 yrs)
Mindtel Global
posted 5d ago
Key skills for the job
We are hiring Director - SRE
Experience : 18+
Notice Period : Immediate 30 days joiners only
Locations : Noida, Bangalore, Pune
JD :
- Leadership & Strategy : Provide technical and people leadership to SRE, DevOps, Monitoring, and Database Operations teams.
- Collaborate with leadership on budgeting, planning, hiring, and managing third-party contracts.
- Oversee project status, assemble project teams, and define assignments with schedules and milestones.
- Platform Reliability & Performance: Drive continuous improvement of reliability, stability, and performance of digital platforms.
- Oversee implementation of automated telemetry, observability, and applied intelligence systems.
- Lead efforts to develop automated alerting, self-healing mechanisms, and intelligent response systems.
- Incident & Escalation Management: - Ensure 24/7 uptime of sites and services, with minimal unplanned downtime.
- Serve as Escalation Manager/Critical Incident Manager during major incidents, leading teams in rapid service restoration.
- Provide on-call escalation support based on 24/7/365 schedules.
- Communicate timely updates and incident reports to senior leadership.
- Collaboration & Integration: Partner with administrators, platform engineers, and other stakeholders to achieve highly reliable infrastructure, systems, and integrations.
- Collaborate with product, application development, QA, and technology teams to enhance service reliability and performance.
- Incident Management & Automation: Provide advanced Incident and Problem Management support to effectively diagnose, remediate, and resolve platform issues.
- Automate critical workflows across the platform to minimize manual errors and reduce human intervention.
- Implement ITIL processes like Incident, Problem, and Change Management.
Monitoring & Scalability :
- Design and implement effective monitoring systems with proper alerting and escalation mechanisms for critical events.
- Ensure timely capacity planning and infrastructure upgrades for optimal reliability.
- Develop and refine processes to minimize Mean Time to Recover (MTTR) and extend Mean Time to Failure (MTTF).
Documentation & Compliance :
- Create and maintain detailed documentation, including run books, incident response guides, post-mortem reports, RCAs, and mitigation plans.
- Ensure all changes adhere to established procedures and documentation standards.
Business Alignment :
- Understand business workflows and map technology solutions to address problems effectively.
- Lead conversations and provide technical support to both internal and external customers
Functional Areas: Software/Testing/Networking
Read full job description8-10 Yrs