Assistant Vice President - IT Services (15-20 yrs)

Assistant Vice President - IT Services

Roles & Responsibilities:

- IT Leadership and Strategic Management.

- Lead the IT department, managing a dynamic team of IT professionals.

- Drive the development, execution, and alignment of IT strategies with the organization's business goals to foster growth and innovation.

- Formulate IT roadmaps and strategic initiatives to enhance operational efficiencies and deliver measurable business outcomes.

- Present IT strategy updates, plans, and progress to executive leadership and stakeholders, ensuring transparency and alignment.

- IT Infrastructure and Operations Management.

- Oversee the maintenance, optimization, and scaling of IT infrastructure, including servers, networks, storage, and data centers, ensuring high availability, scalability, and reliability.

- Implement IT operational best practices and continuous improvements to reduce downtime and optimize performance.

- Introduce cloud-based infrastructure solutions (AWS, Azure, GCP) for cost efficiency and scalability.

- Ensure timely maintenance, patching, and upgrades for all infrastructure components to avoid obsolescence.

Cybersecurity and Compliance:

- Implement and monitor enterprise-level cybersecurity solutions, including AV/EDR, DLP, Data Classification, Encryption, MDM, and AAA frameworks, to protect critical systems and sensitive data.

- Conduct regular security assessments, audits (VA & PT, ISMS, ITGC, BPG), and risk mitigation activities.

- Ensure compliance with global and local IT standards (ISO 27001, GDPR,DPDPA, SOC 2 etc.) and regulatory requirements.

- Develop and enforce robust IT governance policies to address data security, access control, and incident management.

Digital Transformation and Automation:

- Lead digital transformation projects, introducing advanced tools and platforms that enhance collaboration, productivity, and operational agility.

- Streamline IT processes by implementing automation frameworks for incident resolution, service requests, and change management.

Budget and Vendor Management:

- Manage an annual IT budget, ensuring cost optimization while meeting business requirements.

- Evaluate, negotiate, and oversee vendor relationships, contracts, and service-level agreements to ensure value for investment.

- Identify opportunities for cost reduction through effective vendor management, licensing optimization, and process improvements.

Business Continuity and Disaster Recovery:

- Design, implement, and test Disaster recovery and Business continuity plans to minimize data loss and downtime.

- Establish robust backup strategies with automated failover mechanisms to ensure business continuity during disruptions.

- Conduct periodic disaster recovery drills to evaluate response effectiveness and train staff.

- End-user support and IT Service Delivery.

- Enhance IT support services by implementing ticketing tools (e., Freshdesk, Zoho) and adopting ITIL best practices.

- Improve incident resolution processes, reducing response times and enhancing user satisfaction.

- Implement self-service IT tools and knowledge bases to empower end users and reduce IT workload.

- Analyse IT service delivery metrics to identify areas of improvement and drive operational excellence.

Team Development and Leadership:

- Mentor, coach, and develop IT professionals to foster technical and leadership growth.

- Build a culture of accountability, collaboration, and innovation within the IT department.

- Conduct skill-gap analysis and implement training programs to ensure the team stays updated with the latest technologies.

Innovation and Emerging Technology Adoption:

- Research and integrate emerging technologies into the organization to gain a competitive edge.

- Drive POC initiatives to evaluate new tools and solutions that align with business objectives.

Qualifications:

- Bachelor's/Master's degree in Information Technology, Computer Science, or a related field.

- Minimum 15+ years of experience in IT leadership roles with expertise in IT infrastructure, cybersecurity, and service delivery.

- Proven experience managing large-scale IT operations, budgets, and teams.

- Strong knowledge of IT governance frameworks, compliance, and best practices (ITIL, GDPR, DPDPA, ISO 27001).

Key Skills:

- IT Infrastructure Management.

- Cybersecurity and Risk Management.

- Budget and Cost Optimization.

- Vendor and SLA Management.

- Cloud Solutions and Digital Transformation.

- Disaster Recovery and Business Continuity.

- IT Governance and Compliance.

- Team Leadership and Development.

- Strong Problem-Solving and Decision-Making Skills.