Customer Experience Associate II

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a moderate degree of supervision.

Functional Knowledge

• Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

• Supports the achievement of company goals by integrating teams for the best outcome.

Impact

• Impacts a team through quality of services and information provided.
• Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

• Has no supervisory responsibilities.
• Manages own workload.

Problem Solving

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

• Exchanges information and ideas effectively.

Job Description

1. Freshers who are interested in Voice Process (Inbound calls)
2. Education Qualification Min. Intermediate/ 12th/ PUC / Graduate
3. Good English verbal and written skills required.
4. Preferred candidates willing to work with International BPO Industry
5. Provide product and service information to customers.
6. Identify and escalate issues to supervisors.
7. Respond to customer's issues on TAT.
8. Willing to work in night shifts (US time zones)