Senior Supervisor, Benefits Administration Services

• Requires broad technical expertise and company/industry knowledge.
• Accountable for functional, operational, and/or program management.
• Achieves goals through the work of others.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions. Requires broad technical expertise and company/industry knowledge.

General Profile

• Supervises daily tasks of complex business, technical support, or production teams.
• Sets team priorities to ensure timely project completion.
• Coordinates work activities with other supervisors.
• Makes decisions based on policies, procedures, and business plans.
• Receives guidance from manager.
• May not perform the work supervised.

Functional Knowledge

• Understands and applies concepts in the field of expertise.
• Has basic knowledge of other disciplines.

Business Expertise

• Understands how to improve efficiency across related teams.

Impact

• Impacts the quality and effectiveness of the team and its contribution to the subfunction.

Leadership

• Sets priorities for and mentors employees to meet daily deadlines.

Problem Solving

• Resolves day-to-day technical and operational problems.

Interpersonal Skills

• Uses tact to exchange information and handle sensitive issues.

Responsibility Statements

• Manages team members to perform tasks related to the Benefits and Human Resources Administration.
• Ensures adherence to company policy and procedures.
• Acts as the liaison between operations and middle management to ensure protocols are being followed.
• Helps with conflict resolution, dealing with client, people, and systems related issues.
• Provides resolutions to a diverse range of complex tasks.
• Delivers inputs on process improvement and operational initiatives.
• Acts as a point of contact for leadership, providing information and guidance on operational topics, and covering upper-level leaders.
• Drives special projects for corporate, operational, or client initiatives.
• Orients less experienced team leaders in order to improve levels of performance.
• Executes the continuity plan such as in natural disasters.
• Performs other duties as assigned
• Complies with all policies and standards