Senior Technical Analyst

Life on the team

• A fantastic opportunity has arisen for a technical role to join Computacenter s dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.
• You ll get to work with some of the most talented and passionate people in the business. You ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.
• This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.
• With open access to thought leaders and major industry players you ll get exposure to leading edge technologies which will enable you to advance your skills.

What You ll Do

• Experience: Minimum of 8+ years in managing, maintaining, and troubleshooting large enterprise environments in linux environment.

• Technical Expertise:

• Perform a range of complex technical work activities in endpoint and mobile device management to meet business and customer requirements.
• Lead advanced troubleshooting and RCA (Root Cause Analysis) efforts to resolve issues efficiently, ensuring minimal downtime and high-quality service delivery.
• Manage and optimize configurations within Intune, MECM, and Co-Management, including policy configuration, Autopilot, CMG (Cloud Management Gateway), and Microsoft AutoPatch.
• Drive and implement effective build management processes for Windows, macOS, and mobile devices, supporting a range of device types including Android, iOS, and Kiosk devices.
• Configure and maintain Microsoft Defender for Endpoint and cloud applications, ensuring security, compliance, and alignment with organizational standards.
• Actively monitor, maintain, and enhance mobile device management solutions, including managing iOS, Android, and macOS environments for a unified and secure device ecosystem.
• Collaborate on patching strategies using tools like Intune (WuFB), Autopatch, MECM and 3rd-party patching toolsets to maintain enterprise compliance standards.
• Develop, implement, and manage complex scripts in PowerShell for automation, reporting, and process efficiency.
• Escalate and communicate issues in line with company processes to meet business and customer needs and provide high-quality support to internal and external stakeholders.
• Proactively keep skills updated with industry standards and emerging technologies to drive innovation in endpoint management.
• Provide technical mentorship, drive team improvement initiatives, and take on special projects as assigned to ensure operational excellence.

About us

• With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world s greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

• Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in - whether it s a well-trodden path or a completely new part of the business - we ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.

You belong

• We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work - and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.
• Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.
• We are proud to be a Disability Confident Employer, we welcome applications from people with a disability - and guarantee to interview applicants who have a disability and meet the essential requirements for the job.