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Premium Employer

WeWork India Management

Compare

4.4

based on 63 Reviews

1 WeWork India Management Community Manager Job

Community Manager

weworkindia

4.4

based on 63 Reviews

8-10 years

Chennai

1 vacancy

Community Manager

WeWork India Management

posted 27d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Computer Networking Medical Billing Project Management Operations Hospitality

+ 3 more

Job Description

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the face of WeWork.

Every employee of this team helps our members and employees create their life s work through assisting in functions such as hospitality and operations.

Roles and responsibilities

Lead the Community Management team to achieve the following:

Create a collaborative environment amongst our members through events and personal introductions
Maintain occupancy by handling renewals and managing churn
Support sales in achieving new sales goals
Ensure that your building(s) is fully operational and processes are running smoothly
Drive growth and promotion of WeWork-provided service offerings
Maintain the company standards and expectations
Manage building(s) KPIs, Duties and Responsibilities
Own employee satisfaction, growth and retention between your asset(s)

Building(s) Management

Make recommendations to the Product team and Head of Community and Operations on any repairs, maintenance or updates required in your building
Set priorities using ticket data and clearly communicate adjustments to various teams. Produce comprehensive quality control reports that allow all stakeholders to improve the member experience. Analyze tickets by area to identify and resolve issues presented, for example, insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.
Review all base building documents to ensure the data is updated and accurate
Supervise move-ins and move-outs and ensure a quality member experience during the same
Expense management for the building : Analyze the ongoing expense trends for the location and strategize on how to optimize the same
To be aware of and implement member safety plans, for example, fire and emergency plans. To review adequate procedural safeguards for the protection of members and company assets
Manage and maintain relationships with vendors and landlord Personnel

Community Management and Events

Ensure that there is a good balance of educational, member appreciation, lead generating and sales-related events. Develop community initiatives designed to create connections between members including : member introductions, overseeing events, electronic and print communications and building walk-throughs
Solve member-related issues to ensure a cohesive community and manage member expectations. Meet with members to resolve issues, process member terminations and other issues of complexity
Seek opportunities to engage members in order to discover and discuss members business objectives and identify both WeWork and member services that could help members achieve their objectives. For example - using member service requests as an opportunity to learn more about members, their business and any other needs that they might have. To Identify opportunities and take suitable action on the same
Design and implement rules, guidelines and best practices for the community to optimize member experience
Recommend best practices, including but not limited to community management, sales, events, training and member experience at a company-wide level
Exercise discretion in guiding prospective members, including possibly gatekeeping
Resolve member complaints regarding other members through neutral fact investigation and process termination of membership if and when warranted
Explain WeWork policies and procedures to members, including but not limited to membership agreement and billing procedures

Sales

Review daily reports and work with the team to finalize weekly and monthly reports that outline community and sales progress. Take responsibility for sales and community dynamics
Conduct tours to work towards and maintain 100% building occupancy when ACMs are unavailable and also lead tours for VIPs
Engage in the larger community of the market by attending events and networking with local start-ups and organizations

Personnel Management

Management: Manage a team within a building to reach member experience & revenue goals and execute their objectives as individuals and as a team
Lead professional development within the team and make recommendations to promote current employees
Perform weekly one-on-one meetings to track individual performance
Oversee and keep the team up to date with process changes including performance management reviews

Experience and qualifications

BA/BS or equivalent in business, marketing, hospitality or other related domains
8-10 years of experience in hospitality, marketing, consulting or related experience with strong operational focus
Experience in customer service, managing sales and building high visibility brands
Experience in project management and business operations is also required
Must have strong verbal and written communication skills
Cold-outreach experience is a plus
Understanding and experience managing a team of more than five people
Exceptional organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy. Passion and understanding for entrepreneurial communities
Passion and understanding for WeWorks mission and values

Employment Type: Full Time, Permanent

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