Participates in the development and implementation of business strategies for the resort which are aligned with the overall mission, vision and values
Streamline operational processes and workflows to enhance productivity and reduce inefficiencies.
Develops the annual budget in conjunction with the Regional General Manager.
Participates in the development of the annual marketing, sales and yield management plans and strategies.
Continually improve resort operations and adhere to the resort brand standards.
Maximizes profitability and revenue by directing the resorts operations (including rooms and food beverage)
Analyses business results regularly and improves results as appropriate.
Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems for the region.
Develops and implements strategies and practices which support employee engagement
Team building and Leadership
Creates 100% guest satisfaction by providing the experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
Provides employees with the training and resources they need to maximize employee engagement and deliver seamless service and teamwork.
Adheres to resort policies and procedures.
Communicates effectively with all stakeholders.
Always projects a favourable image of the Resort to the public.
Requirements:
Hotel Management degree preferred.
8 to 10 years of heading Resort Operations
Experience managing owner relationships.
Able to collaborate and resolve conflicts.
Strong strategic planning and execution abilities.
Exceptional leadership and team management skills.
Proven track record of meeting or exceeding financial and operational targets.
Excellent communication, negotiation, and interpersonal skills.
Knowledge of industry regulations and trends.
Willingness to travel within the region as required.