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69 Commonwealth Bank of Australia, India Jobs
Associate Analyst
CBA
·
0-7 years
₹ 4.3 - 8L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Associate Analyst
Commonwealth Bank of Australia, India
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Actively work towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner.
- Achieve or exceed performance targets relating to customer experience, service quality and operational performance by adhering to the Bank s service methodologies.
- Process transactions to satisfy customer enquiries whilst adhering to policies and procedures.
- Utilise a customer centric approach to interact with customers by Messaging to develop customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.
- Use your knowledge of the Bank s products and services to attend to the customers identified financial needs gained through ongoing training.
- Achieve customer service excellence by understanding and practicing the Bank s customer service standards.
- Resolve simple enquiries and refer customers with complex financial needs to specialists within the Bank.
- Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
- Perform clerical tasks on behalf of the customer, processing data into relevant systems and responding to the customer leveraging pre-defined content
- 3+ years of experience in Customer Support
- Utilise a customer centric approach to interact with customers by Messaging to develop customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.
- Use your knowledge of the Bank s products and services to attend to the customers identified financial needs gained through ongoing training.
- Achieve customer service excellence by understanding and practicing the Bank s customer service standards
Employment Type: Full Time, Permanent
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reviews
Anonymous · Non Voice
in Bengaluru
Well, comm bank is newly set up in India. They are still struggling to transition projects from Australia. If things doesn't go with there way, they can release you immediately. I am the prime example of this. Our entire team has been laid off recently. They believe in hire and fire rules. No one can predict the future in comm bank specifically in India.
The environment is very toxic and I am not even kidding. People from ANZ regretting their decision after joining Commonwealth India. They said atleast we had job security in ANZ but here they can fire you anyday so whoever is joining make sure you give 100 percent everyday. Everyday means you have to give everyday.
Read 8 reviewsAssociate Analyst salary at Commonwealth Bank of Australia, India
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