Senior Associate-IT

TITLE: Senior Associate - IT

WORKING LOCATION: Bengaluru , Karnataka, India

As a Senior Infra Support Specialist, you will be responsible for ensuring the deployments, infrastructure requirements and technical support of Eurofins in-house applications (mainly OSM) are managed in a controlled and effective way. You will work directly with application teams (mainly application functional support team, BAs, release management and automation team) and other inter dependent Infrastructure teams (Network, DBA, Storage/Backup, Monitoring, IT Operations etc. ) to deliver the support functions and services. Your main assignments include;

• Implement/deploy (manual or automated) and support release changes adherent to the change management process.
• The point of contact for business/applications to get their infrastructure requirements done within the defined deadline.
• Meet the approved deployment schedule for applications with no defects.
• Provide Pre and Post deployment support to release managers on various technical aspects.
• Monitor system health and operational status and take corrective action as necessary to ensure compliance with SLA commitments.
• Work in a team to meet the deployment requirements for the application on time.
• Take responsibility to drive through all technical and functional issues towards closure (monitor end-to-end process).
• Work with multiple infrastructure teams to get the application infrastructure requirements done within SLA.
• Support the segregation project in coordination with inter dependent teams to meet program goals.
• Provide periodic pro-active infrastructure improvement measures to application team.

Other Assignments:

• Able to work extra/off hours as needs dictate.
• Performs other duties as assigned within infrastructure perspective such as monitoring, server support, drive meetings, outage calls, lead application infrastructure project etc.

Qualifications:

Experience:

• Minimum 05 years experience in Product/Technical Support (L2) especially supporting Microsoft technologies.
• Bachelor s Degree in Computer Science/MCA or any other Bachelor s degree with the proper experience.

Technical Skills:

• Strong knowledge in application infrastructure projects, especially . Net based applications.
• Strong knowledge in IIS.
• Very good knowledge on Windows server administration (preferred 2016, 2019 & 2022).
• Good knowledge on SQL database administration (SQL 2017 and above) and basic knowledge on SQL development and maintenance.
• Hands-on experience with ticketing tools (preferred ServiceNow) and monitoring solutions like Solarwinds, Grafana etc.
• Good understanding and working experience in Azure cloud platform (Azure admin certification will be an added advantage).
• Good to have working experience with Infrastructure as a code (IaC).
• Working experience with ITIL concepts.
• Basic understanding of Infrastructure, Operations and Networking concepts.
• Basic understanding of DevOps concepts. Knowledge on DevOps tools like Octopus would be an added advantage.
• Basic knowledge of cloud computing (Azure is preferred).

Personal Skills:

• Ability to think critically and creatively to solve problems.
• Detail oriented and dedicated to quality work.
• Excellent attention to detail and quality.
• At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).