Technical Program Manager

About the Team
The Value Stream Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers.

About the Role
We are seeking a highly motivated Lead Technical Program Manager to join our team. In this role, you will play a pivotal role in orchestrating and delivering complex programs that drive strategic outcomes for the organization. Leveraging your exceptional communication skills, technical expertise, and leadership abilities, you will lead cross-functional teams in executing large-scale projects while ensuring alignment with business objectives and priorities.

Responsibilities
Lead and inspire cross-functional teams through excellent communication and negotiation skills, effectively collaborating with executives and stakeholders to drive consensus and alignment on objectives, scope, and deliverables, consistently advocating for the best interests of the organization while maintaining positive relationships.
Provide strategic guidance and insight to support decision-making through data-driven analysis and your knowledge of industry trends, organizational priorities and technology and architecture trends.
Drive program management excellence by leading the planning, execution, and delivery of complex programs by managing cross-functional teams, ensuring adherence to timelines, budgets, and quality standards, while ensuring programs are aligned with business objectives. Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution.
Exhibit exceptional organizational skills by effectively balancing multiple priorities and dependencies and managing risks and mitigating issues.
Manage resources effectively, optimizing resource allocation across programs to ensure the efficient and effective use of resources while delivering maximum value to the organization.
Demonstrate strong problem-solving skills by identifying and resolving critical issues, leveraging your professional and technical expertise to implement innovative solutions.

Basic Qualifications
Bachelor's degree in Computer Science, Engineering, or a related field
5+ years experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects in a SaaS-based environment.
Strong understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps.
Demonstrated expertise in strategic thinking and decision-making abilities.
Excellent leadership and interpersonal skills, with the ability to inspire and motivate cross-functional teams.
Exceptional problem-solving abilities and a keen attention to detail.
Excellent communication skills, both verbal and written, with the ability to convey technical concepts across all levels with an organization towards common goals.
Able to perform in a hybrid-office role, requiring three or more days per week in the office.

Preferred Qualifications
Masters degree in Computer Science, Engineering, or a related field
Experience with large-scale system architecture
Experience with Tax Services, Service Products or core Payment Solutions services.
Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable
Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes
Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback
Experience with Aha!, JIRA, Confluence, PowerBI Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM