Technical Program Manager

About the Role

We are seeking a highly motivated Technical Program Manager to join our team. In this role, you will have the opportunity to be part of a dynamic team, helping to drive the lifecycle of product development and contribute to the successful delivery of our SaaS-based products.

Leveraging strong communication skills, technical expertise, and leadership abilities, you will collaborate with cross-functional teams to drive the delivery of product releases and other project and programs, while also fostering a culture of excellence and collaboration. You will work closely with experienced professionals, growing your skills through valuable hands-on experience and mentorship while also playing a vital role helping UKG achieve its goals.

Responsibilities

Value Stream Management: Assist in driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads. Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction.

Project & Program Management: Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting. Work closely with cross-functional teams to ensure alignment with project goals and timelines.

Technical Acumen: Apply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.

Reporting & management: Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles.

Stakeholder Communication: Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations.

Problem solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.

Process Improvement: Contribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices.

Basic Qualifications

Bachelors degree or bootcamp equivalent in Computer Science, Engineering, Information Technology, or related field.

3-5 years of experience in a technical role within the software industry, with exposure to Agile methodologies, project and program management concepts.

Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans.

Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships.

Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.

Enthusiastic about learning and willing to take on new challenges in a fast-paced, dynamic environment.

Able to perform in a hybrid-office role, requiring three or more days per week in the office.

Preferred Qualifications

Experience with UKG Product Suites, Payroll or Payment Services knowledge .

Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable

Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.

Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback.
Experience with Aha!, JIRA, Confluence, PowerBI.

Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM.