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Engineer 2 - Engineering Operations
Comcast
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Troubleshooting and Escalation:
- Utilize knowledge of Managed DWDM Optical Networks to troubleshoot technical problems.
- Participate in the on-call rotation for transport escalations.
Support and Collaboration:
- Assist DevOps Engineers, Field Service Engineers, and Service Partners.
- Collaborate with internal product development teams to recommend enhancements.
Documentation and Feedback:
- Review and disseminate Field Service Bulletins (FSB) and Internal Service Bulletins (ISB).
- Validate and provide feedback on network stability events.
Job Requirements :
Technical Expertise:
- Experience configuring, managing, and troubleshooting Ciena and Nokia transport equipment.
- Understanding of Cisco and Juniper routers and their fundamentals.
- Knowledge of network protocols relevant to optical transport, such as OTN and DWDM.
- Strong understanding of fibre optic technologies applicable to Ciena or Nokia networks.
- Provide on-call support to the Divisions, Commercial, and Data Center teams to resolve network events.
Fault Management:
- Proficiency in fault detection, isolation, and resolution for Ciena and Nokia networks.
Documentation and Communication Skills:
- Strong documentation skills to ensure all network changes and fault remediation steps are recorded.
- Excellent written and verbal communication skills for effective collaboration and customer interaction.
Leadership and Collaboration:
- Develop the ability to guide and train team members effectively.
- Ability to work in a collaborative environment and foster teamwork among stakeholders.
Stress Management and Decision-Making:
- Ability to handle stressful situations during maintenance activities and solve complex technical issues under time constraints.
- Capacity to make timely and accurate assessments of complex situations and execute decisions independently.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do whats right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Employment Type: Full Time, Permanent
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(based on 44 Comcast interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
49%
7%
7%
7%
5%
2%
23% candidates got the interview through other sources.
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What people at Comcast are saying
Engineer salary at Comcast
reported by
10
employees
with 3-9
years exp.
₹8
L/yr - ₹18
L/yr
165%
more
than the average Engineer Salary in India
View more details
What Comcast employees are saying about work life
based on 235 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Comcast Benefits
Submitted by Company
Healthcare & Life Insurance Retirement & Gratuity Plans Women Wellness Employee training programmes A fully equipped gym
Submitted by Employees
View more benefits 
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Comcast Chennai Office Location
Chennai Office
Comcast India Engineering Center LLP, MCN Nagar Extension, Thoraipakkam
Chennai
Tamil Nadu 600097
Tamil Nadu 600097
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