Helpdesk Executive

Position: Helpdesk Executive (On rolls of Colliers)

Company Name: Colliers India Pvt Ltd

Website: www.colliers.com

Job Location: Satellite - Ahmedabad
Client: Renowned Banking Company

DUTIES AND RESPONSIBILITIES

Responsible for Helpdesk and Ticket Management
Make sure to demonstrate professional and polite responses in telephone responses.
Responsible for maintaining the telephone registers including call tracking

Log, prioritize, and resolve helpdesk tickets using ticketing systems.

Troubleshoot problems over the phone, via email, or in person.

Escalate unresolved issues to higher-level technical teams.

Document resolutions and update knowledge base for common issues.
Candidate should have strong excel knowledge with average communication skills.

Note:

Candidate with good communication skills are required for this role.

Candidate should be basic excel knowledge.

Interested candidates can share their resumes at aparna.patil@colliers.com or whatsapp their resumes at 7400086521