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EPIQ Systems

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3.7

based on 232 Reviews

2 EPIQ Systems Collection Analyst Jobs

Collections Analyst

Epiq Global

3.7

based on 232 Reviews

3-7 years

₹ 4 - 8.5L/yr (AmbitionBox estimate)

Remote

1 vacancy

Collections Analyst

EPIQ Systems

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

SAP Customer Service Excel Research Billing Analytical

+ 3 more

Job Description

The Collections Analyst will be working in a shared services environment, and will be responsible for research, analysis, and collection of overdue accounts
This position works closely with internal and external business partners to meet the goals and tasks assigned in an ever-changing business environment
This individual is responsible for assisting in the design, implementation and deployment of policies and procedures, as we'll as streamlining current collection processes
The successful candidate will be customer, creative, and solution oriented, while delivering timely and high-quality results and able to pursue multiple concurrent initiatives

Job Responsibilities

Ensure timely collection of invoices, and routine follow-up of assigned accounts, providing a high level of professionalism in all communications
Work in conjunction with sales and client services teams to manage the client accounts, and deliver top quality customer service to both internal and external business partners
Research contracts, past emails, payments, and other documentation to ensure all knowledge of the client matter is understood prior to beginning collection efforts
Research short-payments and unapplied cash and follow through with appropriate measures as required to bring the issue to closure
Research and reporting of payment history as requested by client or Epiq personnel
Assist in the creation of collections process documentation as needed
Provide specialized custom reporting specific to clients on a monthly or adhoc basis
Trend analysis of accounts to understand payment frequency, billing submission status, and overall health of the account

Qualifications and Skills

5+ years experience working in a business to business collections environment
Excellent attention to detail
Strong problem solving and analysis skills
Excellent verbal and written communication skills and interpersonal skills
Positive attitude and strong customer focus
Ability to thrive in a fast-paced business environment
Demonstrated capability to analyze business processes
Independent thinker with high initiative
Able to work in stressful situations
Ability to manage multiple concurrent activities
Advanced skills with Microsoft Excel and Word preferred
SAP experience ideal but not required
Speak and understand clearly for phone calls. Be able to make international phone calls.
Critical and analytical thinking. This is very important for this position. Will need to be able to take action on whatever the client is providing in the email. Will need to be able to determine which internal team they should loop in depending on what their issue/concern is.
Be able to research and analyze payments, bank statements, checks, wire, different currencies, etc.
Research and review an Epiq contract/sow/quote to determine the terms and who the financially liable party is.
Has experience working US accounts. Understands currencies, date formats, dollar amounts, verbiage.
Is able to multitask priorities. We have a lot of things going at one time and it can be very overwhelming to anyone that cannot take on multiple tasks.
Be able to analyze all data related to a customer account and know the correct action to take based on the circumstances. We have had issues in the past of customers mentioning services issues, being on a payment plan, or asking for help, but the analyst doesn t understand and keeps sending a regular email ignoring the customers concerns. This can create business relationship issues.