Quality Assurance Manager

Position: Quality Practice Lead

Location: Hyderabad Office
Notice Period: Immediate to 30 Days

Position Overview:

We are seeking an experienced Quality Practice Lead to spearhead our Quality Assurance efforts and ensure compliance with ISO and CMMI Level 3 or higher standards. This role is critical to strengthening our organizational processes, driving continuous improvement, and maintaining high-quality deliverables across teams. As a pivotal part of our quality management ecosystem, the Quality Practice Lead will collaborate with cross-functional teams, manage audits, and ensure that our practices align with industry benchmarks

Qualifications and Skills

• 56 years in quality assurance, preferably in an ISO and CMMI L5 environment.
• Strong knowledge and hands-on experience with ISO standards and the CMMI L5 framework.
• Proven experience in conducting internal audits, ISO & CMMI audits, and managing non-conformance tracking.
• Ability to analyze quality data, identify trends, and provide actionable recommendations for process improvement.
• Excellent communication, collaboration, and problem-solving abilities, with strong attention to detail.
• Certifications in IT service management (e.g., ITIL) or quality management tools (e.g., Six Sigma, Lead Auditor Certification).

Roles and Responsibilities

• Plan, design, and implement the Quality Management System (QMS) in line with ISO and CMMI standards.
• Conduct internal audits to assess compliance with ISO and CMMI frameworks and prepare detailed audit reports, including non-conformance findings.
• Monitor, track, and ensure timely closure of non-conformance issues identified during audits.
• Work closely with cross-functional teams to resolve quality concerns and align processes with quality objectives.
• Support and lead initiatives for continuous process improvement, leveraging industry best practices.
• Coordinate and assist with external audits, including preparation of required documentation.
• Conduct training sessions to educate teams on quality standards, frameworks, and processes.
• Maintain comprehensive records of quality processes, procedures, and audit findings.
• Stay updated on the latest trends in quality management and recommend improvements to existing practices.

Note: This role is ideal for candidates who are detail-oriented and have a proactive approach to driving quality and process improvements in compliance with ISO and CMMI frameworks.