Manager - Projects

Incident Management Lead and manage high-priority incident responses with a sense of urgency and efficiency. Analyze troubleshoot and resolve complex system issues spanning across multiple technology stacks.

FMEA Perform Hot spot analysis and Service map Analysis to Identify potential risks and Vulnerabilities for Faults

NFRs and Quality Gates Refine and Drive NFRs and Quality gates including Safe release patters and Reliability and Resiliency requirements in Releases.

Responsibilities

Full-Stack Expertise Use extensive knowledge of both front-end and back-end technologies to understand and debug system issues quickly. Implement solutions that encompass all layers of the application and infrastructure stack.

Enterprise Systems Knowledge Use deep understanding of enterprise-level network and middleware technologies to find root causes of incidents and provide sustainable solutions.

Problem Management Drive continuous improvement initiatives by analyzing incident trends finding recurring issues and implementing initiative-taking measures to enhance system reliability and performance. Review and refine SRE standards and processes focusing on incident response and reducing toil.

Collaboration Work closely with development operations and other IT teams to ensure cohesive and effective incident management. Facilitate post-incident reviews and share learnings across the organization.

Automation and Tooling Develop and implement automation tools and scripts to streamline Diagnostic package incident response and resolution processes. Provide feedback on Enhanced monitoring and alerting systems to detect issues proactively.

Documentation Keep detailed documentation of incidents resolutions and system changes to ensure knowledge sharing and compliance with IT governance standards.

Observability & Self Heal Provide leading indicators and Drive Observability maturity. Drive Development Self heal capabilities with Various teams.

Assess and measure performance resiliency and reliability of apps with focus on Observability and monitoring practices like SLAs SLOs etc

Experience in Dynatrace

Configure monitoring and logging of systems in order to obtain better visibility

Help design processes that automatically evaluate system SLA

Be proactive identify and remediate issues before SLAs are violated

Tool-agnostic and approach-centric

Required Knowledge/Skills Education and Experience

8-12 years in the software industry with 4+ years in an SRE or DevOps role

Profound knowledge of full-stack technologies legacy servers middleware cloud platforms (AWS) containerization technologies (e. g. Docker Kubernetes) and databases (SQL NoSQL)

Experience with container management and infrastructure monitoring tools

Expertise in enterprise network architectures protocols middleware technologies and API management Tool / process

Programming skills in high-level languages like Python Java Ruby or JavaScript

Automation experience with scripting and API development (e. g. Ansible Terraform Shell Python)

2+ years with observability tools and containerization

Preferred Knowledge/Skills Education and Experience

Experience with AWS Terraform CloudFormation and incident tracking tools.

Certifications in AWS Observability and monitoring tools

Experience with log management tools

Ensure system reliability getting systems back to steady-state as quickly as possible

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350, 000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

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