Business Analysts

We are seeking a highly skilled Sr. Developer with 8 to 10 years of experience to join our dynamic team. The ideal candidate will have expertise in

• Collaborate with stakeholders to gather and document business requirements for CX technology solutions (e. g. , Genesys, Amazon Connect, CRM). Analyze and translate business needs into technical specifications and functional requirements.
• Conduct gap analysis and recommend process improvements to enhance CX operations. Work closely with IT and development teams to ensure accurate implementation of requirements.
• Perform data analysis to support decision-making and identify trends in CX performance. Assist in the testing and validation of new contact center/CX technologies and features. Provide training and support to end-users on new systems and processes.

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350, 000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

Our commitment to diversity and inclusion

CareersNA2@cognizant. com with your request and contact information.

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