Infra Dev Specialist

We are seeking an experienced Infra Dev Specialist with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in ServiceNow ITSM Web Services and ITIL. This role requires a hybrid work model with day shifts and no travel. Proficiency in English is essential. The candidate will play a crucial role in enhancing our IT infrastructure and ensuring seamless service delivery.

Responsibilities

Experience on ITIL Process consulting and or implementation

ServiceNow Implementation Specialist & Admin certification

Lead and own ServiceNow technical deliveries

Should have completed ServiceNow Integrations with Third party tools using APIs Web Services

Design & Implement ServiceNow Integration with Third party APIs tools using various adaptors plug ins Integration techniques using Web-Services like SOAP REST etc.

Experience on LDAP SSO integrations Experience with Enterprise tools like eMite Zenoss or any other ITSM tool

Define and implement differentiators for ServiceNow development and support projects

Experience on following ServiceNow modules Incident Management Problem Management Change Management Service Level Management CMDB Knowledge Management Asset Management and CMS

Experience on Java scripting

Ability to define and implement best practices

Experience in creating and modifying workflows

Experience in design development and deployment in ServiceNow

Experience in documentation and review activities

Experience in complex data migration

Experience in conducting trainings on ServiceNow

Excellent experience on complex ServiceNow integrations

Experience in creating custom applications

Good understanding on ServiceNow dedicated and shared instances usage and feasibility

Excellent experience in creating customer reports and dashboards

Experience in conducting and document due-diligence for customer tools process and projects

Experience on configuration management process definition modeling and process refinement

CMDB and Discovery troubleshooting

Experience on ServiceNow foundation data management and data modelling

Ability to create integration architecture

Ability to create templates for foundation data CMDB etc.

Experience in Java and related web technologies is preferred

Certifications Required

Certified ServiceNow System Administrator ITIL Foundation Certification

The Cognizant community
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About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

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