Sr. Associate - SME Billing

Product Consultant

Qualification

Science / Engineering graduate

Responsibility

Pre-sales

• Participate in presales interactions with customers when showcasing solution etc.

• Participate in solution response teams to ensure technical feasibility.

• Provide support to the Product Consultant by creating case studies, solution etc under guidance, when required.

Product Consulting

• Provide support to the product consultant, through analyzing customer requirements and provide recommendations through interactions with the customer.

• Coordinate with onsite team / clients for requirements gathering / functional clarifications.

• Identify valueadds (eg enhance existing features) which can address repeated issues during implementation.

Project Management

• Create estimates for project planning.

• Participate in deployment activities like reviewing all deliverables as per the delivery checklist and mock testing all deliverables.

• Participate in periodic internal review meetings.

• Prepare status reports and share the same with the Product Consultant for review.

• Create impact analysis for change requests/ maintenance issues in own area of work and seek review from Product Consultant.

• Interface with quality reviewers and auditors for the projects.

• Submit necessary artifacts, data etc as requested by the DAG.

Design and Implementation

• Monitor design, development and testing to ensure alignment with requirements traceability matrix.

• Create high level design.

• Guide the product specialist in translating the high level design into detailed design.

• Review to ensure that the design is comprehensive and addresses all requirements.

• Code for complex components.

• Review code created by the developers based on requirements.

• Participate in peer design reviews.

• Drive the review meetings with the customers on the design with support from the Product Specialist.

• Conduct root cause analysis of defects / process issues.

• Identify/design reusable components and solution enablers.

• Create product based KT document, for the customer.

Testing

• Create unit test cases and perform unit testing including complex components.

• Review unit test cases as created by Product Specialist and Product Analyst.

• Assist the testing team by reviewing test strategy document, when required.

• Provide UAT and implementation support.

• Drive clarifications / defect resolution to ensure timely deployment.

Innovation

• Contribute ideas / areas requiring improvements based on project implementation, team feedback etc.

• Identify best practices related to the project/product & document the same.

Capability Building

• Prepare guidelines and checklists for the team.

• Create and deliver training on products/modules.

• Mentor team from a technical/functional perspective to ensure delivery of the module.

Knowledge Management

• Contribute towards updating knowledge assets.

• Conduct knowledge transfer sessions for new joiners in the project team.

People Management

• Resolve conflicts within team members.

• Support team building activities.

• Provide administrative support.

• Provide inputs on goal setting and performance appraisal of team.

• Identify skill gaps and training needs required.

• Provide input into the learning and career plans for team members.

• Mentor team.

• Nominate team for awards.

• Conduct training through academy and induction of new team members.