Manager - Projects

We are looking for a dynamic candidate who has hands on experience working on CRM tools project/program management oversee different technical projects within larger team.

Responsibilities

Build & execute end-to-end project plan for special projects that use Google tools & technologies to improve operations & save efforts

Oversee different tech & non-tech projects within the larger support team to ensure they are integrated closely with each other resulting in high customer satisfaction & low turnaround times

Escalation Management (revamping the escalation process assist with comms resolution and the postmortems)

Closely collaborate with Zendesk & Looker experts on building data pipelines necessary to gather operational data for general support & program support

Continuous Improvement (Work with Process Excellence teams to identify areas of improvement inefficiency and CSAT & help execute solutions)

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350, 000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

Our commitment to diversity and inclusion

CareersNA2@cognizant. com with your request and contact information.

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