Hiring Freshers For Process Executive Positions - Mumbai & Hyderabad

Job Description

Job Summary:

We are seeking a detail-oriented and dedicated Employment and Income Verification Specialist to join our team. The successful candidate will be responsible for performing verification of employment and income for orders received from our onshore US mortgage client. This role involves manually contacting employers over phone calls and emails to verify employment details

Key Responsibilities:

Order Processing: Receive and manage verification orders from customers through emails and order management portal.

• Verification Types: Conduct three types of verifications: Written Verification of Employment and Income, Verbal Verification, and Final Verification.
• Cross-Validation: Cross-validate employer contact information provided in customer orders using authorized web searches, phone calls, emails, and faxes. Use intelligence to source the genuine contact details.
• Manual Confirmation: Manually confirm the success of verifications and communicate results back to the client using the emails and tools
• Third-Party Coordination: Place orders with third-party verification agents if employers require external verification
• Communication: Maintain clear and professional communication with employers and clients throughout the verification process.

Voice skills

• Mandatory experience in handling international voice processes
• Candidates must be confident and possess the ability to handle international voice blended processes, including making outbound calls and attending callbacks
• Should be a quick and attentive speaker with clients, demonstrating excellent verbal communication skills
• Follow communication scripts when handling different topics to ensure consistency and accuracy
• Ability to think on their feet and provide solutions to customer queries and issues promptly
• Proactively identify customer needs during live calls, offer key details instantaneously, clarify information, and provide effective solutions
• Maintain comprehensive and clear records of all conversations in our database.
• Should be a quick and attentive speaker with clients, demonstrating excellent verbal communication skills
• Ability to handle a high volume of calls and adapt to different customer personalities and situations

Soft Skills

• Strong attention to detail and accuracy
• Excellent communication skills, both written and verbal
• Proficiency in using email, phone, and fax for professional communication
• Ability to perform web searches and validate contact information
• Ability to work independently and manage multiple verification orders simultaneously
• Strong organizational and time management skills
• Flexible working hours required to accommodate different time zones of the employer

- Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists)

Project / Process: - Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases

- Handle first level processing of transactions

- Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time)

- Proactively identify issues.

- Contribute to process improvement initiatives

- Identify and report process changes.

- Adhere to the mandatory industry regulation and compliance requirements for the given process

Knowledge Management: - Update Process documentation as appropriate for the process under guidance

- Participate in knowledge transfer

People/Team Management: - Adhere to org hygiene and compliance needs in terms of-

a. Personal Utilization & Time sheet submission

b. Personal and new hire Assimilation

c. Attendance

d. Team Initiatives

- Collate team performance metrics

- Manage break schedule/transport logistics for the team in the absence of his/her supervisor

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Designation

PE

Work hours

US Shift (India Night Shift), 100% Work From Office