Sr. Manager - Projects

Deep Knowledge of COTS products like Hansen Ericsson Order Care Ericsson SOM Nokia Flowone Siebel or Salesforce and other value chain products like Comviva or other Billing solutions like Oracle Kennan or CSG

Ability to analyse business requirements and created system design for the complete CRM/RMS Customer and Account Management Rating Billing Credit Limit management Payment Deposit & Collection Management) solution for both Residential and enterprise customers of varied sizes

Responsibilities

Have comprehensive knowledge BSS Architecture including Service delivery for Telcos.

Have personally lead transformation programs in Customer and Billing domain to improve the Customer Experience and channel or front office transformation.

Led Digital Transformation Program for Telcos including extensive work in BSS stack for operator to enhance Customer Experience Faster Time to market

Knowledge of Catalogue centric Architecture implementation and management

Knowledge of Enterprise products like IPVPN SDWAN VPBX etc

Have extensive knowledge of Business Assurance framework for new Product implementation by defining KPIs from Revenue Process IT Network Regulatory and Customer perspective during Pre Launch and post launch

Deep Knowledge of COTS products like Hansen Ericsson Order Care Ericsson SOM Nokia Flowone Siebel or Salesforce and other value chain products like Comviva or other Billing solutions like Oracle Kennan or CSG

Ability to analyse business requirements and created system design for the complete CRM/RMS Customer and Account Management Rating Billing Credit Limit management Payment Deposit & Collection Management) solution for both Residential and enterprise customers of varied sizes

Knowledge of Data Handling techniques and ability to identify automations and drive the team to implement them.

Program manage the CRM/Billing implementation and operations work with varied stakeholders for the business reporting and delivery progress management

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About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

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