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Engaged Employer

Cognizant

Compare

3.8

based on 47.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

1426 Cognizant Jobs

Lead DAP Developer

Cognizant Technology Solutions India Ltd

3.8

based on 47.1k Reviews

2-7 years

Kolkata

1 vacancy

Lead DAP Developer

Cognizant

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Operations Identity Access Management Business Operations Application Development Application Lifecycle Management

+ 1 more

Job Description

We are seeking a Lead DAP Developer with 3 to 7 years of experience to join our dynamic team.

The candidate should possess at least 2 years of hands-on experience with DAP (WhatFix) application development including expertise in Product Analytics and other associated modules as well as in operations and maintenance.

This role involves developing and implementing digital adoption solutions to enhance user experience.

Responsibilities

Ensure services are delivered to the agreed SLA including reviewing performance based on the agreed SLAs and KPIs.

Identify investigate and resolve incidents by addressing a problem through root cause assessment and prevention of recurrences.

Report on incidents and review the key findings with major stakeholders by using a key metrics viz. ticket Volume agreed service window by application etc

Manage the lifecycle of incidents and minimize their adverse impact on business operations

Responsible for the implementation of the CIS baselines relevant to Public Cloud Vulnerabilities assessment and remediation plan

Ensure that incidents are followed up and solved appropriately

Ensure adherence to documented operational procedures to maintain system integrity

Ensure proper user and access management. Ensure adherence to documented operational procedures and quality standards and that appropriate operational service documentation is created and accepted by stakeholders. Support Service / Solution Operations Manager in technical topics.

Responsible for application lifecycle management and its continual improvements

Manage and support applications to meet the needs of a defined business area including providing technical support to the Business and IT

Enable knowledge about systems and services is collected and distributed to enable effective support

Take accountability to ensure adherence with Security and Compliance policies and procedures within Service/Solution Operation scope

Delivery of all services in compliance with all applicable internal (eg IGM Framework) and external (e.g. SoX GxP) regulations.

Serve as point of contact review and approval for key issues and decisions

Take decisions in line with Business priorities and strategies and close collaboration with delivery teams

Manages live technical environments on a day to day basis

Monitor measure report and review performance of services and ensure IT meets business needs

Certifications Required

Whatfix certifications

Our commitment to diversity and inclusion
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for

Disclaimer

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Employment Type: Full Time, Permanent

Read full job description

Cognizant Interview Questions & Tips

Prepare for Cognizant Developer roles with real interview advice

People are getting interviews at Cognizant through

(based on 3.6k Cognizant interviews)

Job Portal

Campus Placement

Company Website

Referral

Walkin

Recruitment Consultant

33%

25%

11%

14% candidates got the interview through other sources.

High Confidence

What people at Cognizant are saying

3.6

Rating based on 91 Developer reviews

Anonymous · Business Intelligence & Analytics in Pune

Likes

On time payment and gave time to learn new skills

Dislikes

They gave promotion or any others benefits depends on manager rating and even if we can't communicate or there is no relationship with manager because some time home manger and bu manager was different so they don't know about progress

Read 91 reviews

Developer salary at Cognizant

reported by 1.7k employees

₹2.5 L/yr - ₹12 L/yr

8% less than the average Developer Salary in India

View more details

What Cognizant employees are saying about work life

based on 47.1k employees

66%

87%

70%

73%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Cognizant Kolkata Office Location

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Kolkata (1)

Kolkata Office

Cognizant, Technocomplex, Plot GN-34/3, Sector-V, Saltlake Electronic Complex Kolkata
West Bengal 700091