Process Executive - Voice

Individuals in this role are responsible for first level processing of loans ordersrequests and claims across the loan servicing life cycle

The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity

Knowledge on Loan Servicing and components Escrow and NonEscrow loans

Familiar with key topics like new loan set up flood determination Mortgage Insurance tax Investor reporting documen

Responsibilities

Individuals in this role are responsible for first level processing of loans ordersrequests and claims across the loan servicing life cycle

The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity

Knowledge on Loan Servicing and components Escrow and NonEscrow loans

Familiar with key topics like new loan set up flood determination Mortgage Insurance tax Investor reporting document indexing imaging and retrieval

II Key Result Areas

Processing loansordersrequests or claims as assigned by Team Lead

Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT

Adherence to the procedures provided by the business also called SOP Standard Operating Procedure

Completion of all mandatory assessment certifications as applicable to the supported business

Achieve the required Learning Health Score

III Typical Responsibilities

Business Customer

Liaise with internal external clients

Seek for approvals from internal stake holders wherever required

ProjectProcess

First level processing of assigned transactions on any of the following types

o Quality review appraisal review BPO review title review

o Verification

o Information setup Loan setup escrow setup Mod setup claim setup

o Updating of information

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350, 000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

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