AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
17 Cogniter Technologies Jobs
Technical Support Executive
Cogniter Technologies
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Details
Job Details
Requirement of Technical Support Executive (Job Code: TSCHD) 1-3 Years Job Title: Technical Support Executive
Location: Chandigarh
Position Type: Full-Time
Location: Chandigarh
Position Type: Full-Time
We are seeking a proactive and skilled Technical Support Executive to join our team. In this role, you will be responsible for providing exceptional technical support to customers, diagnosing and resolving technical issues, and ensuring a seamless user experience. You will collaborate with internal teams to solve complex problems and deliver both remote and on-site support as needed.
- Customer Support : Provide timely, accurate technical assistance through phone, email, or chat, resolving customer inquiries effectively.
- Troubleshooting Diagnostics : Identify, diagnose, and resolve hardware and software issues, determining root causes and implementing practical solutions.
- Product Setup Configuration : Assist customers with setting up and configuring products, ensuring smooth onboarding and integration.
- CRM Management : Keep accurate records of customer interactions and technical issues within the CRM system, ensuring efficient tracking and resolution.
- Collaboration : Partner with internal technical teams to escalate and resolve complex issues, ensuring timely follow-up on open tickets.
- Customer Education : Educate customers on product features, troubleshooting methods, and best practices, empowering them to solve common issues independently.
- Solution Testing : Verify and test solutions to ensure complete resolution and customer satisfaction.
- Documentation : Contribute to creating FAQs, knowledge base articles, and training materials to provide self-service resources to customers.
- Continuous Learning : Stay updated with new product features, software updates, and technology advancements to better assist customers.
- Experience : Proven experience in technical support or customer-facing roles, ideally in the tech or IT sector.
- Technical Knowledge : Strong understanding of computer systems, software, hardware, and troubleshooting techniques.
- Problem-Solving : Excellent diagnostic and problem-solving abilities for resolving complex technical issues.
- Communication Skills : Clear communication skills with the ability to explain technical concepts to non-technical customers effectively.
- Customer Focus : Strong verbal and written communication skills, with an emphasis on customer satisfaction.
- Patience Professionalism : Ability to handle challenging or frustrated customers with patience and professionalism.
- Teamwork Independence : Able to work independently and collaborate effectively in a team environment.
- CRM Support Tools : Experience with customer support software and CRM tools.
- Certifications : Technical certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
- Industry Experience : Experience in specific industries such as IT services or telecommunications is an advantage.
News and Events
News and information of our company, projects, partnerships, staff and community.
Feb
2025 Friday, February 7, 2025
Today, we at Cogniter proudly celebrate a remarkable milestone - 20 incredible years of dedication, leadership, and excellence by Col. R.S. Sandhu!
Oct
2024 Wednesday, October 30, 2024
The Cogniter family came together to celebrate Diwali, filling our office with festive joy, laughter, and vibrant energy. The entire workspace transformed into a colorful spectacle, radiating warmth and positivity as we embraced this festival.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Executive roles with real interview advice
What people at Cogniter Technologies are saying
What Cogniter Technologies employees are saying about work life
based on 151 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Cogniter Technologies Benefits
View more benefits
Compare Cogniter Technologies with
SPARX IT Solutions
Compare
Sphinx Solution
Compare
Hidden Brains InfoTech
Compare
Tatvasoft
Compare
Techugo
Compare
Promatics Technologies
Compare
ChromeInfotech
Compare
Konstant Infosolutions
Compare
Octal IT Solution
Compare
Dev Technosys
Compare
Accel Frontline
Compare
Northcorp Software
Compare
Elentec Power India (EPI) Pvt. Ltd.
Compare
HyScaler
Compare
Appsierra
Compare
Yashi Consulting Services
Compare
VHS Consulting
Compare
IVTL Infoview Technologies
Compare
Apex CoVantage
Compare
Apmosys Technologies
Compare
Similar Jobs for you
Share an Interview