Senior Workforce Manager - IT Services (5-9 yrs)

Job Description:

- We are setting up the Central Talent Management Group (CTMG), a critical component of our organization's growth and responsible for optimizing human resources utilization, development, and retention.

- We are seeking an experienced and strategic Senior Resource Manager to lead this group and ensure our talent is effectively leveraged, continuously developed, and highly engaged.

Roles and Responsibilities:

- Maximize Talent Utilization

- Minimize bench time and quickly assign employees to projects.

- Develop and maintain a real-time dashboard to track bench strength, costs per skill, demand, and attrition.

- Streamline processes for matching skills with project requirements.

- Regularly review and update the skill inventory of bench employees.

Skill Development and Training:

- Provide ongoing training and development opportunities to keep skills current and aligned with market needs.

- Conduct regular skills assessments to identify gaps.

- Encourage cross-functional training and rotations.

- Schedule mandatory training sessions during bench time.

- Partner with external educational institutions for specialized training (e. , Coditas partnering with SCOE for Data Science training).

- Resource Allocation and Management

- Efficiently allocate resources based on skill sets, availability, and project requirements.

- Establish a dedicated resource management team.

- Use tools to track project needs and match resources.

- Coordinate closely with project managers to understand upcoming requirements.

- Conduct workforce planning sessions and develop succession plans.

- Implement a formal internal job posting system.

- Proactively identify future tech requirements and keep talented professionals skilled through L&D tracks.

Talent Acquisition Support

- Collaborate with HR to provide insights and support recruiting strategies.

- Share skill gap analyses with HR.

- Participate in recruitment planning and interviews.

Talent Retention:

- Implement strategies to keep talent engaged and reduce turnover.

- Create engagement programs for bench employees.

- Offer career development discussions and mentoring.

- Provide clear career progression paths and growth opportunities.

Performance Management:

- Track and evaluate performance to ensure high productivity.

- Develop a robust performance tracking system.

- Implement regular performance reviews and feedback sessions.

- Set clear performance goals and KPIs for bench employees.

IT Support Tool Development:

- Support the development and enhancement of IT support tools.

- Collaborate with the IT department to identify tool requirements.

- Allocate bench resources with IT skills to development projects.

- Monitor and evaluate the effectiveness of developed tools.

Skills and Qualifications:

- Bachelor's/ Master's degree in Human Resources, Business Administration, or related field (Master's preferred).

- 5-9 years of proven experience in resource management within an IT services firm.

- Strong understanding of project management and workforce planning.

- Excellent interpersonal and communication skills.

- Proficiency in HR and project management software.