Techno-Functional Consultant

Title: Techno-Functional Consultant

City: Bengaluru

Responsibilities:

• Understand user journeys and the technology used in conjunction with Experience Cloud sites to document and facilitate the user experience.
• Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium-sized projects.
• Understand which applications work with or are integrated into the Experience Cloud sites to provide customers with a seamless experience.
• Participate in UX design sessions to understand how requirements translate into Experience Cloud designs.
• Develop supporting documentation such as process flows and mockups.
• Provide support to customers during sprints to help the Scrum team understand business and functional requirements, value, and expectations.
• Learn key portal functionality and backend processes to determine functional requirements.
• Write SIT (System Integration Testing) and UAT (User Acceptance Testing) test cases for small and medium-sized projects.
• Provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria.
• Support the Quality Assurance testing strategy and plan, including writing test scenarios for user acceptance testing and creating data for testing.
• Provide UAT support to business testers.
• Create training documentation and support business trainers for end-user training sessions.
• Communicate effectively with business users on the status of enhancements, projects, and open production support tickets.
• Translate Product Support tickets into requirements for bug and enhancement fixes.
• Work with business stakeholders to ensure bug and enhancement requirements are fully understood and approved.
• Follow the IT change control process to ensure bug fixes and enhancements are successfully deployed to production.

Mandatory Skills:

• At least 8 to 10 years of experience working as a Salesforce Business Analyst and 2 years of experience working as a functional solution architect.
• Salesforce Service Cloud experience is mandatory, with Health Cloud and Experience Cloud expertise being a significant plus.
• Proven experience executing full lifecycle projects as a Senior Functional Solution Architect.
• Experience with projects related to Commercial/Sales process improvement.
• Current or recent experience working with Salesforce (SFDC) in the current or most recent position.
• Minimum certification as a Salesforce Administrator; additional certifications are a plus.
• Intermediate knowledge of Salesforce.com concepts, including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, and Salesforce Lightning.

Added Benefits:

• Competitive salary with performance-based incentives.
  • Comprehensive training programs to enhance recruitment and industry knowledge.
  • Career growth opportunities within the organization.
  • Health and wellness benefits.
  • One-way cab service for female employees.

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