Senior Salesforce Service Cloud / Tech Lead

Job Title: Senior Salesforce Service Cloud / Technical Lead

Location: Remote

Job Type: Full-time

Introduction:

We are seeking a highly skilled and experienced Salesforce Service Cloud Senior/Technical Lead to join our dynamic team. In this role, you will be responsible for overseeing the implementation, customization, and optimization of Salesforce Service Cloud solutions, guiding a team of developers and ensuring the technical integrity of the system. If you have a strong background in Salesforce development, hands-on experience with Service Cloud, and leadership skills, we invite you to be part of our innovative organization.

Key Responsibilities:

• Lead and manage the design, development, and implementation of Salesforce Service Cloud solutions, ensuring they meet business requirements.
• Provide technical leadership and mentorship to a team of Salesforce developers, administrators, and analysts.
• Collaborate with business stakeholders to gather requirements and translate them into scalable, effective Salesforce solutions.
• Configure, customize, and optimize Salesforce Service Cloud features, including Case Management, Service Console, Knowledge Base, and Omni-Channel.
• Develop Apex classes, triggers, Visualforce pages, Lightning Components, and other Salesforce development tasks.
• Ensure the integration of Salesforce Service Cloud with other systems using REST/SOAP APIs, middleware, and other integration tools.
• Maintain data quality and integrity through data migrations and data management activities.
• Lead troubleshooting, problem-solving, and performance tuning for Salesforce Service Cloud solutions.
• Stay up to date with the latest Salesforce releases, features, and best practices, and provide recommendations for continuous improvement.
• Collaborate with QA teams to ensure testing standards are met, and assist in user acceptance testing (UAT).
• Lead and drive agile methodologies within the development team, conducting sprint planning, stand-ups, and retrospectives.
• Oversee Salesforce deployment and release management activities, ensuring smooth production deployments.

Requirements:

• Extensive experience with Salesforce Service Cloud, including hands-on experience with Service Console, Case Management, Knowledge, and Omni-Channel.
• Strong proficiency in Salesforce development, including Apex, Lightning Components, Visualforce, SOQL, and Salesforce APIs.
• Salesforce certifications such as Salesforce Certified Service Cloud Consultant, Salesforce Certified Platform Developer I/II, or other relevant certifications are highly preferred.
• Proven experience in a leadership role with a strong ability to mentor, guide, and manage technical teams.
• Excellent understanding of Salesforce data architecture and integration best practices.
• Strong understanding of Service Cloud features, including but not limited to Case Management, Entitlements, and SLAs.
• Experience with Salesforce integration tools such as MuleSoft, Informatica, or similar technologies is a plus.
• Ability to work effectively in a fast-paced, collaborative, and cross-functional team environment.
• Excellent communication and interpersonal skills, with the ability to present complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills with a focus on delivering high-quality solutions.

Preferred Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field.
• 8+ years of hands-on experience with Salesforce development and Service Cloud configuration.
• Experience with Agile and Scrum methodologies.
• Familiarity with Salesforce DX, version control (Git), and CI/CD pipelines.
• Knowledge of Salesforce Marketing Cloud, Field Service Lightning, or other Salesforce products is a plus.
• Experience in a client-facing or consulting role is a plus.

Benefits:

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• Opportunities for career growth and continuous learning.
• Collaborative, innovative, and dynamic work environment.
• Health insurance, wellness programs, and paid time off.

How to Apply:

If you meet the qualifications and are excited to take on this leadership role, wed love to hear from you! Please submit your resume to srikanthm@codeforce.com or talent@codeforce.com. Include your relevant Salesforce certifications and any portfolio or case studies of past implementations.