Analyst - eCommerce (EDI, XML, HTML, SQL)

JOB DESCRIPTION

Job Title: Analyst / Senior Analyst - eCommerce Professional Services

Reporting To: Manager eCommerce Professional Services

Location: Chennai

Key Responsibilities:

The analyst contributes to CMA CGM eCommerce EDI and API solution development, enhancement and development on world-wide services, on all eCommerce products (Schedules, Booking, Documentation, Tracking…)

• Understand customers business nature, models, scenarios and adjust our solutions to cater for customer needs and enhance customer experience. Offer customer best solution available within CMACGM services and requested timeframe.
• Investigate and resolve eCommerce related problems, and monitor the technical issues resolution progress
• Identify the design gaps, putting forward enhancements, corrections and to negotiate with HO/CMA CGM IT/ Service Providers for a solution/fix.
• Conduct training and workshop to/with other internal teams as well.
• Prepare standard operating procedure (SOP) per customers’, user guides for RO and SSC
• Understand the business process, preparing business requirement, risk analysis and liaising with eCommerce Regional Offices/Internal user/Customers/ IT Teams.
• Perform system acceptance test on eCommerce products & user acceptance testing with customer
• Production roll-out plan and post-delivery follow up with customer
• Handle Customer enquiries and Customer support cases

Requirements and Skills:

• University Graduate, focusing on eCommerce, IT/Business subject
• Min 3-4 years working experiences. More than 5 years recommended with Experience in related fields or similar environment
• Qualitative and Quantitative analysis and preparation of Business requirement documents
• Realisation of Comprehensive User Acceptance Tests
• Deadline oriented and timely reporting.
• Good team player and collaborator
• Experience in B2B products, customer facing, prioritising requests, problem solving, proposing and communicating timely solutions to internal and external users.
• Knowledge in EDI standards (EDIFACT, ANSI), XML, HTML, transfer protocols, API Programming
• Knowledge in Logistic industry is an advantage
• Basic knowledge on PL/SQL and EXCEL for reporting
• Customer focus - understanding the needs of the internal or external customers when initiating actions or making decisions.
• Very good written and verbal communication in English.
• Able to accept challenges in the rapid changing world of eCommerce B2B