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12 CMA CGM Jobs

Analyst - eCommerce (EDI, XML, HTML, SQL)

4-7 years

₹ 6 - 8.5L/yr

Chennai

1 vacancy

Analyst - eCommerce (EDI, XML, HTML, SQL)

CMA CGM

posted 13d ago

Job Role Insights

Flexible timing

Job Description

JOB DESCRIPTION

Job Title: Analyst / Senior Analyst - eCommerce Professional Services

Reporting To: Manager eCommerce Professional Services

Location: Chennai

Key Responsibilities:

The analyst contributes to CMA CGM eCommerce EDI and API solution development, enhancement and development on world-wide services, on all eCommerce products (Schedules, Booking, Documentation, Tracking…)

  • Understand customers business nature, models, scenarios and adjust our solutions to cater for customer needs and enhance customer experience. Offer customer best solution available within CMACGM services and requested timeframe.
  • Investigate and resolve eCommerce related problems, and monitor the technical issues resolution progress
  • Identify the design gaps, putting forward enhancements, corrections and to negotiate with HO/CMA CGM IT/ Service Providers for a solution/fix.
  • Conduct training and workshop to/with other internal teams as well.
  • Prepare standard operating procedure (SOP) per customers’, user guides for RO and SSC
  • Understand the business process, preparing business requirement, risk analysis and liaising with eCommerce Regional Offices/Internal user/Customers/ IT Teams.
  • Perform system acceptance test on eCommerce products & user acceptance testing with customer
  • Production roll-out plan and post-delivery follow up with customer
  • Handle Customer enquiries and Customer support cases

Requirements and Skills:

  • University Graduate, focusing on eCommerce, IT/Business subject
  • Min 3-4 years working experiences. More than 5 years recommended with Experience in related fields or similar environment
  • Qualitative and Quantitative analysis and preparation of Business requirement documents
  • Realisation of Comprehensive User Acceptance Tests
  • Deadline oriented and timely reporting.
  • Good team player and collaborator
  • Experience in B2B products, customer facing, prioritising requests, problem solving, proposing and communicating timely solutions to internal and external users.
  • Knowledge in EDI standards (EDIFACT, ANSI), XML, HTML, transfer protocols, API Programming
  • Knowledge in Logistic industry is an advantage
  • Basic knowledge on PL/SQL and EXCEL for reporting
  • Customer focus - understanding the needs of the internal or external customers when initiating actions or making decisions.
  • Very good written and verbal communication in English.
  • Able to accept challenges in the rapid changing world of eCommerce B2B


Employment Type: Full Time, Permanent

Read full job description

CMA CGM Interview Questions & Tips

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What people at CMA CGM are saying

What CMA CGM employees are saying about work life

based on 1.4k employees
65%
84%
63%
67%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

CMA CGM Benefits

Free Transport
Cafeteria
Health Insurance
Job Training
Soft Skill Training
Free Food +6 more
View more benefits

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