Senior Support Manager, Storage, Information Technology

Key Areas of Responsibilities

• Ensure 24/7 availability of storage services through proactive management, monitoring, and timely response to critical issues.
• Engineer storage administration solutions to meet project and operational requirements.
• Manage and support Veeam and Networker backup and restore technologies.
• Maintain best practices for storage management across diverse environments.
• Conduct fault analysis and reporting on performance exceptions using log data.
• Monitor storage performance and execute capacity planning proactively.
• Coordinate and implement software upgrades, patches, and hot fixes for storage systems.
• Create and modify scripts to automate tasks as needed.
• Collaborate on enhancements to improve the stability, security, efficiency, and scalability of the storage environment.
• Provide weekend support as required.
• Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) exercises.
• Manage storage infrastructure remotely.
• Lead incident resolution calls, ensuring effective problem management to mitigate risks.
• Collaborate with application developers, DBAs, Unix, and Wintel system administrators to address data storage needs and performance challenges.
• Identify opportunities to optimize operational processes and track system performance trends.

Requirements

• Extensive experience with deploying, configuring, and managing storage solutions, including PureStorage, EMC PowerMax, VMAX, Unity, HPE 3PAR/Primera/Alletra, NetApp C mode, and Huawei Oceanstor Dorado.
• Proficiency in implementing and managing advanced storage replication technologies such as Pure ActiveCluster, HPE Peer Persistence, PowerMax SRDF/Metro, Snapshots, RecoverPoint, and NetApp Snapmirror.
• Experience with object-based storage (EMC ECS, NetApp SnapLock) and performing storage refreshes and data migrations in coordination with application teams.
• Strong understanding of designing, configuring, and troubleshooting Fabric environments using Brocade and Cisco switches.
• Familiarity with protocols including NFS, SMB, iSCSI, NDMP, FCIP, and REST, including troubleshooting file share access and performance issues.
• Knowledge of operating systems such as Linux, Windows, and VMware, including troubleshooting SAN/NAS connectivity and performance.
• Experience with Veritas Volume Manager and Veritas Cluster Server
• Proficiency in automation using scripting languages such as Shell, Perl, or Python.
• Familiarity with VEEAM and EMC Networker backup and recovery products. Knowledge of software-defined storage technologies like Dell PowerFlex and NetApp ONTAPSelect.
• Overall, 10-15 yrs experience in IT

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