Closeloop Technologies - Zuora Specialist - Billing & Subscription Management Platform (5-6 yrs)

Position : Zuora Software Implementation and Support Specialist.

Experience Level : 5+ years in software implementation, billing systems, or subscription management platforms.

Role Overview :

We are seeking an experienced and proactive professional to manage and implement Zuora billing software for our organization.

This individual will be responsible for overseeing the end-to-end implementation, customization, and ongoing management of Zuora, ensuring seamless integration with existing systems and alignment with business goals.

Key Responsibilities :

Implementation and Configuration :

- Lead the deployment of Zuora billing software, ensuring timely and efficient implementation.

- Customize Zuora features to align with business requirements, including pricing strategies, subscription models, and billing operations.

Integration and Collaboration :

- Integrate Zuora with existing systems (CRM, ERP, payment gateways) to enable seamless workflows.

- Collaborate with cross-functional teams to identify needs, gather requirements, and ensure system compatibility.

Process Optimization :

- Automate and streamline billing processes to enhance operational efficiency.

- Establish best practices for billing and subscription management using Zuora tools.

Support and Troubleshooting :

- Provide ongoing support to address system issues, troubleshoot errors, and ensure optimal performance.

- Train and support internal teams on Zuora functionalities and best practices.

Reporting and Analytics :

- Monitor and analyze billing performance metrics, customer data, and subscription trends.

- Generate detailed reports to support business decisions and optimize recurring revenue.

Qualifications and Skills :

- Proven experience with Zuora or similar subscription management platforms.

- Strong understanding of billing workflows, subscription models, and pricing strategies.

- Experience integrating Zuora with CRM and ERP systems (e., Salesforce, NetSuite, etc.)

- Proficiency in configuring complex pricing plans and billing rules within Zuora.

- Excellent troubleshooting and problem-solving skills.

- Strong communication and collaboration abilities to work with cross-functional teams.

- Knowledge of APIs, web services, and data migration processes is a plus.

Preferred Qualifications :

- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

- Certification in Zuora (if applicable) or relevant billing systems.

- Experience in SaaS or subscription-based business models.