Client Services Project Manager

Ensure effective control of all aspects of the eDiscovery project from initial planning through final production and project closure.

Host client kick-off calls and take lead on internal project workflow discussions.

Obtain, examine, and prepare client data for Intake.

Deliver media reports to the client, Coordinate FTP access setup for clients, User requests by coordinating with support teams.

Submit work requests to coordinate data ingestion and deliver reports to clients.

Coordinate with peer teams and clients on search term analysis and promotion of data to review platform.

Handle review platform (Relativity or other proprietary platforms) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts / views / fields / choices / highlighting , creation, and execution of STR s, creation and management of batch sets, reporting, creating, and delivering productions.

Assist in troubleshooting and resolving any client issues with delivered or hosted data.

Conduct the invoice review each month to validate client invoices before being delivered to the client.

Correspond with client and internal teams as a single point of contact for multiple eDiscovery projects and maintain consistent project documentation.

Ensures continuity of client service between shifts by providing clear handoffs and client updates.

Participate in process improvement initiatives and collaborate with teammates to standardize and improve the client experience.

Bachelors degree/equivalent practical experience in a corporate industry

Minimum 6+ years of eDiscovery experience (for APM/PM role) with at least 2 years in a managerial role in an eDiscovery Service provider/law firm or corporate legal department.

Working knowledge on Media Collections, Processing, Hosting, Review Support and Productions

Hands-on experience with working on Relativity and other document review and processing platforms

Excellent communication skills, with the ability to present analysis and complex concepts to multiple audiences.

Flexible with working hours and open to working in rotational shifts to help support the demands of our eDiscovery business.

RCA or similar Review platform certification is preferred.

Self-starter with a demonstrated ability effectively prioritize and multi-task under deadlines.

Knowledge of the Information Governance Reference Model (IGRM) and eDiscovery Reference Model (EDRM)

Skilled at building positive relationships with clients, especially at the executive level

Health and Wellness: We take your wellness and health seriously. We offer robust health benefits to support your holistic wellbeing, including a robust employee assistance program and resources for finance, grief recovery, emotional wellbeing.

Paid Time Off: Time away from work is a key aspect of your performance. We provide time for you to recharge and reenergize and encourage you to take it.

Incentives: Epiq s success is shared across our employees! Its another great work perk that helps you meet your financial goals.

Growth: To help you achieve your personal and professional goals, numerous educational resources are available. We want you to continually grow your capabilities along your journey at Epiq.

Career Opportunity: Create your own unique career path at Epiq. Some aspire to leadership roles; others pursue opportunities across business units, geographies, and functional areas. We help you identify your career goals and support you achieving them.

Flexibility: Life happens. We offer you the freedom to take care of personal and family needs, volunteer efforts, and other needs as they come up.