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110 Client Relationship Manager Jobs

Client Relationship Manager ( CRM)

2-5 years

Mumbai

1 vacancy

Client Relationship Manager ( CRM)

Sone India Group of Industries

posted 16d ago

Job Role Insights

Flexible timing

Job Description

Maintain regular client communication and address concerns.
Manage client accounts and oversee service delivery.
Develop strategies for client retention and upselling.
Monitor KPIs and provide performance reports to clients.
Collaborate across departments to ensure seamless service delivery.
Client Communication: Maintain regular communication with clients to understand their requirements, address concerns, and provide updates on services.
Account Management: Oversee and manage client accounts, ensuring accurate and timely delivery of services. Collaborate with internal teams to meet client expectations.
Issue Resolution: Act as the primary point of contact for issue resolution, promptly addressing client queries and concerns to ensure high-level satisfaction.
Client Retention: Develop strategies to enhance client retention and loyalty. Identify opportunities to upsell or cross-sell services that align with client needs.
Market Insight: Stay informed about industry trends and market conditions to provide clients with valuable insights and suggestions for optimizing their logistics strategies.
Contract Negotiation: Collaborate with the sales team in negotiating contracts and agreements. Ensure that terms are mutually beneficial and align with company policies.
Feedback Collection: Proactively seek client feedback and use it to enhance service quality. Implement improvements based on client suggestions to strengthen the partnership.
Performance Analysis: Monitor key performance indicators (KPIs) for assigned accounts and implement corrective measures when necessary. Provide regular reports to clients on the performance of logistics services.
Cross-Functional Collaboration: Work closely with operations, sales, and other departments to coordinate seamless service delivery and address client needs effectively.
Documentation: Maintain accurate and up-to-date client records, contracts, and documentation. Ensure compliance with company policies and industry regulations.

Employment Type: Full Time, Permanent

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What Client Relationship Manager at Sone India Group of Industries are saying

What Sone India Group of Industries employees are saying about work life

based on 61 employees
58%
73%
58%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Sone India Group of Industries Benefits

Cafeteria
Work From Home
Soft Skill Training
Job Training
Free Transport
Child care +6 more
View more benefits

Compare Sone India Group of Industries with

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JSW Group

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Larsen & Toubro Limited

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Rakon

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WEG

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Vishay Components

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Radix Electrosystems

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Rishabh Instruments Limited

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Intelux Electronics

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