Client Manager - EDRM

As a direct support, CMs are professionals with working knowledge of how LCA service offerings fit into a legal and discovery framework. They have an aptitude and skill for technology-based and logic-based work. They are accountable for all work assignments and work product, they work effectively in a team environment, they are capable of handling complex, dynamic and expanding case load and are flexible working in rotational 24X7 shifts.

General Role:

• Engage appropriate LCA stakeholder while troubleshoot application and data issues.
• Be able to create/manage multiple workspaces spread across multiple locations/servers.
• Provide advanced level Support to attorneys over email and phone on Relativity and other Conduents review platforms.
• Generate complex reports via front end functionality
• Train client attorneys on various Review platforms like Relativity, OmniX, Viewpoint.
• Tiff/OCR documents on the fly and/or using other EDD tools
• Understanding of running complex searches, manage search indexes and create search term reports for clients.
• Run productions under minimum supervision.
• Act as the primary point of contact for clients and able to establish a strong business relationship with the clients.
• Ability to effectively log accurate time entries on multiple time tracking tools.
• Working knowledge of RSA tokens would be preferred.
• Hands on experience of ticketing tools like JIRA would be preferred.
• Enforce and adhere client procedures and protocols.
• Monitor matter communications (emails, meetings, calls).
• Manage complex projects and work requests with consistent accuracy and completeness.
• Assume responsibility for quality and timeliness of all tasks delegated by Client Managers.
• Participate in meetings and on conference calls regarding current projects, updates and projections.
• Participate in internal communications to refine standard processes and reporting.

Qualifications / Skills:

• Knowledge of e-discovery process and at least one of the following tools is required i.e. Relativity, Viewpoint, Omnix.
• Graduate holding a bachelors degree.
• Possess at least 7-8 years of experience working as an active part of an eDisocvery team
• Possess at least 4- 5 years of experience supporting matters in Relativity or Viewpoint platform.
• Possess strong technical grasp of technology tools and platform intricacies.
• Demonstrate excellent oral and written communication skills.
• Proven time management skills.
• Flexible in work hours and willing to work in night shifts.
• Ability to perform in pressure situations and to juggle with competing priorities.
• Taking end to end ownership of client requests, issues and other assignments.
• RCA Certified