Client Manager - IMS

Purpose of the position
To conduct on-site assessments against the requirements of relevant standards or specifications
To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions.
To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk and Making excellence a habit

Key responsibilities & accountabilities
Undertake management system assessments in accordance with BSI requirements.
Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.
Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
Plan/schedule workloads to make best use of own time and maximise revenue-earning activity. Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
Maintain and develop assessment skills and technical and management system standards knowledge.
Provide technical support to clients through business development, sales and customer service staff

Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and Make Excellence a Habit.

Candidate specifications
B.Tech, Bachelor of Engineering
Must have Lead Auditor certificate in ISO 9001, ISO 14001, ISO 45001 for Integrated Management System.
Minimum 6 years of work experience in the fields of environment management, occupational health and safety management, quality and technology management.
Commercial understanding of compliance industry, minimum 2 years quality system management Knowledge of business processes and application of quality management standards
Good verbal and written communication skills and an eye for detail
Be self-motivated, flexible, and have excellent time management/planning skills Can work under pressure
Willing to travel on business intensively
An enthusiastic and committed team player
Good public speaking and business development skill will be considered advantageous