Product Support Engineer

As a Product Support Engineer, Your impact will be:.
Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary.
Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships.
Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams.
Analyze and resolve complex high-end customer problems.
Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks.
Escalate support cases and priority issues to management as needed.
Identify and independently take on additional tasks.
Provide visibility of customer status through regular reporting and cadence calls.
Requirements:.
3+ years of experience as a Technical Customer Support Engineer.
Relevant technical work experience including Networking knowledge and Linux system administration and troubleshooting..
Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP.
Working with networking tools (i.e.
Wireshark).
Experience with SaaS-based Products.
Highly motivated and passionate about Technology.
Experience with DBs and virtualization an advantage.
OT background Advantage.
Security experience Advantage.
Great Interpersonal Communication Skills.
Team Player.