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Claroty

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2 Claroty Jobs

Product Support Engineer

Claroty

3-8 years

Remote

1 vacancy

Claroty

posted 6d ago

Job Role Insights

Key skills for the job

Healthcare Customer Support Social Media Marketing Product Management Product Support Https

+ 4 more

Job Description

Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams
Analyze and resolve complex high-end customer problems
Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
Escalate support cases and priority issues to management as needed
Identify and independently take on additional tasks
Provide visibility of customer status through regular reporting and cadence calls

Requirements

3+ years of experience as a Technical Customer Support Engineer
Relevant technical work experience including Networking knowledge and Linux system administration and troubleshooting.
Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP
Working with networking tools (ie Wireshark)
Experience with SaaS-based Products
Highly motivated and passionate about Technology
Experience with DBs and virtualization - an advantage
OT background - Advantage
Security experience - Advantage
Great Interpersonal Communication Skills
Team Player

Why ClarotyOur Culture and Benefits:

Claroty is a people-first company . With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes and are committed to fostering a diverse and inclusive space.
Stability , we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers.
We understand the importance of maintaining a healthy work-life balance , and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual ClaroBreak , a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
We care about your development . At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
We believe in transparency and openness . That s why we regularly hold company all-hands, town hall meetings, and Coffee with the CEO sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.
While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture . This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.