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Explorance

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6 Explorance Jobs

IT Infrastructure and Support

Explorance

2-5 years

Chennai

1 vacancy

Explorance

posted 2mon ago

Job Role Insights

Key skills for the job

Data Analytics Computer Networking Linux Administration Analytical Chemistry DNS VPN

+ 2 more

Job Description

Join a rapidly growing software company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters. Currently, we are looking to add a Full IT Infrastructure and Support in our Chennai Office.

Are you passionate about IT infrastructure and eager to solve complex technical issues

We are looking for a dedicated and skilled IT Infrastructure and Support professional to join our dynamic team.

In this role, you will maintain and optimize our technology systems, ensuring seamless operations and providing top-notch support to our users.

If you thrive in a fast-paced environment and have a knack for IT, we want to hear from you

What you will do as our new IT Infrastructure and Support:

Maintain and Optimize Systems: Oversee the maintenance and optimization of IT systems, including servers, networks, and databases.
Technical Support: Provide technical support to users, resolving hardware and software issues promptly and efficiently.
System Upgrades and Fixes: Assist with system upgrades, patches, and fixes to ensure our technology infrastructure remains up-to-date and secure.
Monitoring and Troubleshooting: Monitor system performance, identify potential issues, troubleshoot problems to minimize downtime and monitor system and network performance metrics
Networking Support: Provide networking support for servers, including configuration, maintenance, and troubleshooting of network devices and connections.
Documentation and Reporting: Maintain detailed documentation of IT systems, processes, and support activities. Generate reports on system performance and support metrics.

What you need to succeed in that role:

Requirements: Bachelor s degree in computer science or related field and 5+ years of experience in network and server administration
Technical Expertise: Strong knowledge of IT infrastructure, including servers, networks, and databases. Proficiency in troubleshooting hardware and software issues.
Networking Knowledge: Solid understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN. Experience with configuring and managing network devices such as routers, switches, and firewalls.
Problem-Solving Skills: Excellent analytical and problem-solving skills to diagnose and resolve technical issues effectively.
Communication Skills: Strong verbal and written communication skills to interact with users and team members clearly and professionally.
Experience: Proven experience in IT infrastructure and support roles, with a track record of maintaining and optimizing technology systems.

Nice To Have:

Linux and Proxmox Skills: Experience with Linux operating systems and Proxmox virtualization platform.
Advanced Certifications: Additional certifications in specialized areas such as cybersecurity, cloud computing, or advanced networking.
Project Management Skills: Experience with project management methodologies and tools to oversee IT projects from inception to completion.
Knowledge of Industry Trends: Awareness of the latest trends and advancements in IT infrastructure and support to keep our systems cutting-edge.
Customer Service Orientation: A strong customer service mindset to ensure user satisfaction and positive interactions.

Other Requirements:

Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.

About Explorance

Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of Feedback for the brave to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute , Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn , Facebook , and X .

Employment Type: Full Time, Permanent

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