Operations Manager - (F&B)

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At Sodexo, we provide a bouquet of 100+ service offerings to varied clientele corporates, healthcare organizations, manufacturing locations, educational institutes and in remote environments. Our solutions range across food & catering, facilities management, technical services, workplace experience, energy management, and benefits & rewards services. We harbour an inclusive, diverse, fair, equal, and positive work environment to improve the quality of life of those we serve, everyday.

Our employees believe that working with Sodexo is more than a job; its a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. Sodexo has been recently accredited with the Great Place To Work certification.

Do visit the following link (https://in.sodexo.com/careers.html) to read through what our employees have to say about us.

Here’s an opportunity to be a part of an organization which is fuelled with the brand purpose of creating a better everyday for everyone to build a better life for all.

Job Description: -

Job title - Operation Manager

Job role - Manager

Location - Delhi NCR

Overview of the role

To provide elaborate hospitality experience by driving food and beverage operations proactively with complete transparency and integrity. Have thorough understanding of the hospitality business to forecast appropriate food programs and keep offering exciting for the users, clients, leaders and professionals.

Operations -

• Organize and supervise cafe spaces in accordance with and to the standards required by Sodexo at client location and food programs and closely work with Account lead/Site director.
• Responsible for overall efficient and effective management of F&B Service while meeting experience, food and hygiene standards in line with the food program.
• Collaborate with Account Lead/ Site director and procurement to own vendor relationships by managing agreed scope, food quality and SLA set out as food and beverage experience strategy.
• Lead periodic connect with internal key stakeholders to review and identify areas of improvement and deliver action plans to meet the business objectives.
• Define escalation matrix for good governance and executing critical decisions timely.
• Conduct regular safety walk/safety observations and audits and report analysis and provide inputs to ensure corrective actions are taken by the team/vendors and are addressed based on the nature of the incident.
• To safeguard and efficiently engage all resources, inventories, stocks, company assets, equipment and personnel.
• Ensure availability of snack items, beverages and menu offerings in sufficient quantities and per timing and guidelines.
• Ensure all user, client requirements are communicated to internal stakeholders in advance to ensure effective planning.
• Ensure food, employee, workplace, fire equipment and infrastructure safety.
• Advice Account lead/procurement lead with vendor relationship and approach to address deviation.
• Liaise with the team to ensure alignment with the business goals and vision of Sodexo.
• Ensure quality of work by adhering to Sodexo service standards.

Feedback Management

• Head the feedback channel and ensure timely closure of all escalations and positive feedback.
• Actively manage feedback from the user and internal stakeholders, conduct observational studies and do frequent surveys to improve food program experience in cafes and breakspaces.
• Be aware of all important stakeholders on the floor and coordinate timely to close gaps and maintain consistency.
• Monitor gaps, inconsistencies, incidences, and report timely for corrective and preventive action and its implementation.

Floor Management

• Manage floor aesthetics and ensure that infra of the floor does not degrade over time.
• Monitor stock of F&B supplies, infrastructure, equipment and other relevant inventories.
• Conduct morning cafe and food spaces checks, continue checking cleanliness of floor and address issues immediately.
• Be knowledgeable of how to use all the gadgets inside the premises and keep upgrading yourself with time.
• Own signages, floor TV’s,displays and integrated menu display screens to ensure they are functional and update them if required.
• Always be sure of health and safety guidelines, ensure use of safety signs and barriers.

Skills & Knowledge

• Excellent written and verbal communication skills
• Report writing and making presentations
• Team player as well as effective leader with strong interpersonal skills and culinary knowledge.
• Strong computer skills