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Cisco

Compare

4.1

based on 1.8k Reviews

Video summary

Top Rated Large Company - 2024

91 Cisco Jobs

Customer Experience Manager

Cisco Systems (India) Private Limited

4.1

based on 1.8k Reviews

3-6 years

Bangalore / Bengaluru

1 vacancy

Customer Experience Manager

Cisco

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Cisco Customer Experience Management Customer Retention Customer Satisfaction Relationship Building

Job Description

Travel required - up to 30%

Meet the Team

Join CX team dedicated to helping customers achieve their desired outcomes through comprehensive services and support. By demonstrating expert guidance, innovative solutions, and advanced analytics, Cisco CX aims to enhance customer satisfaction and drive successful technology adoption. Our goal is to make the customer experience more intuitive and straightforward, enabling customers to maximize the value of their technology investments more quickly. By building trust and fostering lasting relationships, we are committed to placing our "customers at the center of everything we do." This strengthens customer and partner engagement, accelerates adoption, simplifies the customer experience, and improves overall satisfaction

Your Impact:

Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
Own financials, including services revenue and margin, and make strategic financial decisions.
Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.

Minimum qualifications:

Knowledge of a single technology architecture
3 years of delivery experience and a solid understanding of software lifecycle practices.
Experience developing and maintaining strong executive relationships
Experience leading virtual cross-functional teams in a matrix organization.
Experience with recurring revenue concepts, margin and attrition.

Preferred Qualifications:

Background in customer success
Experience in driving software and service adoption and mitigating renewal risks
Experience in handling financials and making strategic investment decisions
Excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers

Employment Type: Full Time, Permanent

Read full job description

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